Hospitality Software Consultant

General information

Country United States City Remote Location Job ID 49021 Department Infor Consulting Services Experience Level ASSOCIATE Employment Status FULL_TIME Workplace Type Remote

Description & Requirements

Our growing Hospitality Software Consulting organization is expanding its North America Consulting practice and seeking Consultants interested in electing to transition their careers into Hospitality Software with a vision to use their extensive hotel knowledge to enhance hotel management tools for customers.

The role involves implementing, installing, configuring, and providing ongoing support for customer solutions that utilize Hospitality software and related platforms. This role also requires extensive (50% - 60%) travel to promote a strong team environment to ensure successful software implementation. This is a client-facing role, representing Infor´s commitment to product support while collaborating with professional services and support personnel to ensure quality product and service delivery.

The ideal candidate should have previous hotel operations experience capable of configuring and implementing primarily our property management system.

A Day in the Life Typically Includes:

• Implement, install, configure, and support customer solutions, including server OS and Hospitality software installation/upgrades.
• Perform remote installation of interface applications (device-based interfaces, application interfaces, HTNG interfaces, credit card interfaces).
• Provide on-site transitional support during software go-live.
• Communicate project status timely to customers and Infor teams.
• Complete all project documentation as per Infor guidelines.
• Adhere to project schedules, including travel, training, meetings, and conference calls.
• Assist with installation and training documentation updates.
• Maintain product expertise through training and certifications.

Required Skills:

• Previous experience in hotel operations and preferably in management, and/or event management.
• Ability to perform independently on customer and non-customer projects.
• Experience training others on new software applications.
• Ability to manage training schedules and roll-outs.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship now or in the future.
• Ability to travel up to 60% throughout North America (US and Canada), based on project needs.

Preferred Qualifications:

• Knowledge of Web Services, REST, HTML, SOAP, MS SQL server, Windows Operating Systems, and Microsoft Word and Excel applications.
• Software application installation experience.

Job Location: US Based Remote.

About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com


Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
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