Field Ops Business Manager, Principal

General information

Country Spain City Barcelona Job ID 48380 Department Sales Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid

Description & Requirements

Role Overview

The Field Ops Business Manager, Principal is a senior individual contributor and trusted partner to regional field leadership, responsible for driving operational rigor, sales effectiveness, and execution excellence across EMEA.

Operating at a principal level, this role combines strong analytical capability with deep field understanding to translate strategy into action. The Business Manager works hands-on with sales, marketing, ecosystem, and corporate teams to optimize processes, improve execution, and ensure regional priorities are delivered with discipline and impact.

This role acts as a critical bridge between strategy and day-to-day execution, enabling scale, predictability, and continuous improvement across the field organization.

A Day in the Life Typically Includes

Sales Effectiveness & Field Execution

• Partner closely with regional sales leadership to operationalize strategy, priorities, and targets.
• Develop, maintain, and drive execution of regional operational playbooks to improve sales productivity and forecast accuracy.
• Support adoption of Infor sales methodologies, tools, and best practices across field teams.
• Monitor operational KPIs and pipeline health, identifying risks and recommending corrective actions.
• Act as a day-to-day operational advisor to field leaders, supporting decision-making with data and insights.

Regional Field & Cross-Functional Feedback Loop

• Establish regular mechanisms to capture structured feedback from the field on tools, processes, and customer/partner dynamics.
• Translate field insights into clear, actionable recommendations for sales operations, marketing, enablement, and product teams.
• Ensure regional realities are effectively represented in corporate planning, prioritization, and initiatives.
• Support continuous improvement by closing the loop between strategy, execution, and feedback.
  

Sales Process Optimization & Change Delivery

• Lead and support initiatives to simplify and improve sales and partner processes, driving efficiency and scalability.
• Support change management activities, including communication, training coordination, and adoption tracking.
• Contribute to regional transformation initiatives by owning execution streams or work packages.
• Apply structured problem-solving to operational challenges, balancing speed with quality.

Stakeholder & Business Partnership

• Build strong working relationships with marketing, strategy, enablement, business operations, finance, and ecosystem teams.
• Support regional leadership reviews with clear insights, narrative, and performance tracking.
• Track progress against regional priorities, ensuring transparency and accountability.
• Proactively identify operational risks, dependencies, and improvement opportunities.

Basic Qualifications

• Fluent in English, any additional language a plus
• Significant experience in sales operations, field operations, business management, or similar roles within an enterprise sales environment.
• Strong understanding of enterprise B2B sales cycles, pipeline management, and partner ecosystems.
• Demonstrated ability to drive operational execution, process improvement, and cross-functional initiatives.
• Strong analytical skills with the ability to turn data into practical insights and recommendations.
• Excellent communication and stakeholder management skills; comfortable working with senior leaders.
• Ability to operate independently, manage complexity, and balance strategic thinking with hands-on execution.
• Experience in an enterprise software organization is highly desirable.
  

What Differentiates This Role

• Principal IC role: No direct people management, but broad influence across the region.
• Execution-focused: Owns delivery and operational outcomes, not just strategy definition.
• Field-first mindset: Deep engagement with sales leadership and frontline realities.
• High visibility & impact: Works closely with senior regional stakeholders on business-critical priorities.

About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com


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