Customer Relations Officer

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Your Role

The objective of this role is to provide customers with superior customer service through quality policy interpretation. This service is to be delivered to customers in a friendly and professional manner.

Key Responsibilities:

• The handling of customer telephone enquiries regarding policies and claims. 
• Proficiently respond to written communication from customers (if required). 
• Provide quality policy interpretation. 
• Offering superior customer service. 
• Assisting colleagues when required. 
• Liaising with other departments regarding customer information. 
• Logging written reports of any alleged agent misconducts and/or customer complaints.

What you’ll bring to the role

• Good Communication skills – both written and verbal 
• The ability to problem solve while remaining friendly and professional. 
• Ability to work autonomously and with a team, in a fast- paced environment 
• Demonstrate an empathetic attitude towards customers and colleagues.
•  12 Months in a similar customer service role

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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