£32,000 – £32,000SeniorFull Time
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of their location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
You will join our team of outstanding in-house team to deliver flawless service in a world-leading luxury hotel and ensure our guests have a luxury dining experience from the comfort of their bedroom. You will be assisting the assistant manager and supervisors in meeting the high expectations of our discerning guests. Eager to learn, you will be a confident and adaptable individual able to thrive in a high-pressure dining environment.
As a valued part of the Forte family, you will:
Cooperate well with colleagues in own team and across departments
Tailor your approach so that high quality results are achieved
Deliver discreet, understated and timely service, going that extra mile
Be knowledgeable of the hotel, our facilities and local area
Take ownership of performing the job well in line with the departmental standards
Who are we looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring:
Team spirit and trustworthiness
Pride to resolve guest and workplace issues
Enthusiasm for learning
You will be exceptionally well presented and capable of making a warm first impression on our guests while delivering discreet, sensitive standards of service.
The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs.
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels
Discounted food & beverage experiences
Discounted spa treatment and products
Extensive learning and development opportunities
Meals on duty, laundry of uniforms
Social activities and events
Recognition & reward programs
Annual awards
Employee Assistance Programme
Cycle to Work
Discretionary Service Charge
Expected package £32,000 gross per annum (salary plus discretionary service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
