Associate Benefits:
- Career pathing
- Work-life balance
- Training
- Paid time off
- Employee Discount
- Employee Assistance Program (EAP)
- 401(k) with a company match
- Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan which may be prorated depending on various factors.
Your role at Tumi:
As part of our Retail team, the Sales Associate is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.
The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.
The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.
Key Responsibilities:
Performance to Goals:
- Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
- Take pride in work and strive for excellence.
- Take responsibility for performance.
Teamwork:
- Embody the company culture of coaching through fostering Tumi elite and skill practicing continuously with store team and provide constructive feedback to team members.
- Demonstrate organizational core values.
- Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
- Complete quarterly goal setting for personal development.
Communication and Relationship Building:
- Exercise strong verbal and written skills.
- Utilize active listening skills in order to seek understanding of others.
- Able to adjust communication to the intended audience.
- Demonstrate continuous dedication to ethical conduct in completion of job duties.
- Collaborate effectively with others.
- Openness to feedback from supervisors, peers and team.
- Ability to remain calm and deescalate situations.
Compliance:
- Manage personal timecards to ensure payroll accuracy.
- Stay up to date with all training.
- Complete all assigned tasks and meet deadlines.
- Adhere to all company policies and procedures.
Visual Merchandising/Client Experience:
- Ensure the store follows the visual guidelines and directives, inclusive of cleanliness standards.
- Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
- Ensure a consistent superior client experience.
Qualifications:- Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
- Value a collaborative environment and have an openness to feedback.
- The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
- Have strong sales and client experience, preferably in the luxury market.
- Can demonstrate proven success in meeting sales goals and achieving KPI’s.
- Flexible availability to work nights, weekends, mornings, and holidays as needed.
- Have a strong sense of integrity and an ability to lead by example.
- Have strong time management skills.
Who we are:
Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.
