As our new Associate Technical Support Engineer, you will be providing commercial and technical assistance to customers on product sizing, applications, system solutions, pricing, and troubleshooting — ensuring every solution works seamlessly in practice. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
The role will support North America market and will work on a night shift: 9pm to 6am PHT.
What you will be doing
In this role, you willl create impact by ensuring operational excellence across the order lifecycle, directly contributing to on-time delivery, customer satisfaction, and continuous process improvement..
Your main responsibilities include:
- Providing commercial and technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice
- Providing standard pricing, quotations, delivery information and support order entry.
- Providing first Customer Contact Resolution on inquiries (as predefined by Group guidelines) and decide on the further processing of business transactions based on defined processes.
- Supporting the sales teams by handling quotations, tenders and projects, including providing equipment specifications, calculations, drawings, solutions for operation and maintenance issues, etc.
- Providing pumping and system troubleshooting support to customers
- Communicating, collaborating, and providing support related to the related product segment or 3rd party suppliers, where local problem solving is not available
- Coordinating and monitoring the Customer Sales & Support Center (CSSC) Inbox to ensure all requests are allocated and addressed in a timely manner
- Promoting digital tools towards customers using templates (Grundfos Product Center, Grundfos Express Suite, MyGrundfos, Extranet, Chat).
- Supporting with ad hoc tasks defined by leadership.
What makes you a great fit
Above all, you are a detail-oriented professional with strong organizational skills, a customer-first mindset, and the ability to manage multiple priorities across a fast-paced order management environment. We would also imagine that you have:
- 1+ year of experience in order management, sales support, or a related back-office operations role
- Proficiency in ERP systems (e.g., SAP) and Microsoft Office, particularly Excel
- Attention to detail with the ability to validate complex order and pricing information accurately
- Excellent proficienct in written and verbal English communication skills for cross-functional coordination and customer-facing interactions
It is a plus if you also have:
- Experience with CRM or order management platforms such as Salesforce or Oracle
- Familiarity with supply chain, logistics, or inventory management processes
- Background in continuous improvement or process optimization initiatives
Why you will love working here
We care! Day to day, you can look forward to:
- Hybrid Working Arrangement
- Annual bonuses, health insurance, retirement benefit and a strong focus on well-being activities.
- Three days' additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
Are you ready to unlock possibilities at Grundfos? Apply today!
To get to know us better, follow us on LinkedIn or visit grundfos.com
