DEXImaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States.We are the nation’s largest independent provider of office technology.We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.Working as anAccount Manageryou can expect:
Full time schedule, working 40 hours a week
Full benefits and competitive pay
Opportunity for training,development,and promotion
Excellent corporate discounts
Employeerecognition andrewards program
Regular business hours. We value work/life balance.
Competitive PTO andPaid Holidays
If you arecareermindedand ready to beanintegral part of a team in a dynamic, innovativeandupbeat atmosphere, then youbelong right here on our award winning team.What’s the opportunity:Account Managersmust bepositive, highly motivated, result driven individualsthat are extremely customer-service oriented. They musthave excellent communication skills. In this role, Account Managerswill work directly with members of the DEX team, as well as, our customers and clients.What will you do:
Manage incoming requests from Sales Reps and customers via SalesForce
Be their point of contact and guide them in escalations
Take care of the needs of your clients and provide great customer service
Run various reports to ensure the customer account is accurate and pending issues are handled in a timely manner
Gather information for profitability and quarterly business reviews
Monitor customer DCA’s to ensure machines actively reading and pulled to contract
Check on open service tickets to ensure contracted SLAs are being met
Follow up with technicians and service managers if SLAs are being missed
Process MADC requests with the appropriate admin team
Ensure supply orders are processed timely
Participate or fully run customer meetings based on customer and rep requirements
Whatyou bring to the table:
High school diploma or equivalent
Prior experience in Account Management
Be positive, on top of things and willing to provide great customer service
Have great time management skills
Microsoft excel computer skills, SalesForce and E-automate knowledgeare preferred
What can DEX provide to you:
Opportunity,career developmentand personal growth
In housetraining
Company culture where we celebrate our team members
A place where you can stop going to work and you can start building your career
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designedto contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.
