Overview of the Position:
Account Manager I oversees the daily key account quoting, booking, and general administrative activities on assigned accounts.
Essential Duties and Responsibilities:
- Daily management of assigned customer accounts.
- Matrix management of Customer Service Representative assigned to your accounts.
- Manage day to day customer and vendor quoting activity.
- Ensure rigorous compliance to all customer flow down requirements on all customer orders.
- Work with cross functional team to optimize inventory levels and supplier performance metrics.
- Review customer activity, anticipate customer needs, and drive customer satisfaction / scorecard metrics.
- Provide support to account managers with large strategic accounts.
- Handle Controlled Unclassified Information (CUI) for assigned accounts as required.
- Handle Federal Contract Information (FCI) as required.
- Perform special projects or assignments to support department.
Other Knowledge, Skills, and Abilities:
- Demonstrated ability to work in a team environment to achieve business objectives
- Open-minded self-starter with the ability to adapt, improvise and problem solve
- Knowledge of selling strategies and methods.
- Working knowledge of the company's products, competitive products, and the market
- Ability to handle basic to moderately complex issues.
- Excellent communication, interpersonal, and customer service skills
- Exceptional planning, organizational, and creative thinking skills
- Microsoft Office proficiency (Excel, Access, PowerPoint Presentations)
- Ability to work required duties under general supervision.
Qualifications
Education / Experience Requirements: Bachelor's degree preferable. 2+ years of experience in sales.
Other Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands and Work Environment:
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.
- Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 10 pounds.
- Is regularly required to sit and use hands to finger, handle, or feel.
- Is frequently required to talk or listen.
- Works in moderate noise levels.
- Travel less than 10%.
