Client Implementation Manager – GRC

Here’s a summary of the role   If building high‑impact partner ecosystems and driving sustainable revenue growth gets you out of bed in the morning, this role is for you. As a Manager, you’ll lead sell‑through strategy with advisory and consultancy partners—expanding market reach, SaaS implementation delivery, Client onboarding, consulting delivery, strengthening relationships, and turning complex sales cycles into measurable wins.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):

· Lead end-to-end client implementations of Diligent solutions, from project kick-off through go-live, ensuring projects are delivered on time and within scope.

· Translate client goals and current processes into clear solution designs and implementation plans that drive tangible governance, risk and compliance outcomes.

· Coordinate cross-functional project teams (Advisory Specialists, Customer Success, Sales and Product), providing clear direction, removing blockers and managing risks.

· Aid and assist commercial teams both during pre-sales and post-sales to continue to obtain and grow our clientele, ensuring client satisfaction throughout.

· Facilitate engaging client workshops and training sessions, building user confidence and setting customers up for successful adoption.

· Own project communication and stakeholder management, providing clear status updates, managing expectations and ensuring issues are quickly identified and resolved.

· Capture lessons learned and continuously improve our delivery approach, contributing to playbooks, templates and best practices across the Services team.

These are the essentials you’ll need to get an interview:

· Solid experience managing client-facing implementation or consulting projects, ideally in SaaS, professional services, audit, risk, compliance or governance.

· Proven ability to run multiple projects at once in a high-paced environment, with strong organisation, prioritisation and stakeholder management skills.

· Confidence leading client workshops and training sessions, with excellent written and verbal communication in English.

· Comfort working with tech platforms or complex workflows — you don’t need to be an engineer, but you do need to be curious and hands-on.

· A collaborative, solutions-focused mindset, with the ability to navigate ambiguity and keep projects moving forward.

· Eligibility to work in the hiring location and flexibility to work with clients both in person and remote across different jurisdictions/time zones when needed.

It would be great if you had these to, but we’ll support you if you don’t:

· Experience with governance, risk, compliance, internal audit or entity management processes and frameworks.

· Prior exposure to Diligent products or similar GRC / board / entity management platforms.

· Experience mentoring or coaching junior consultants or project team members.

· Familiarity with project management approaches and tools (for example, Agile, PRINCE2, MS Project, Jira, OpenAir or similar).

· Comfort working in a global, matrixed environment with remote teams and clients.

Here’s a bit about us:

What Can You Expect When You Join Diligent?

Why join Diligent?

Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.

Life at Diligent

We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.

Equal Opportunity Employer

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

At Diligent, we're building the future with people who think boldly and move fast.  Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

 

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.