MidFull TimeEN
Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day.
We're looking for a New Restaurant Associate - UAE to join our UAE team. In this role, you'll help us lead the new restaurant experience efforts to increase partner engagement and tailor strategies to help them grow their business.
What You'll Be Doing
You'll be joining the Account Management team. This team sits within the Commercial department under the NRX sub-department.
Here's what your day-to-day might look like:
Guiding the newly onboarded restaurant partners during their first 56 days on their Deliveroo journey. Setting them up for success by educating them on our ways of working and tools, along with our best practices.
Working with newly onboarded restaurants and managing challenging situations by demonstrating empathy and understanding towards rx partners.
Ability to manage and prioritize a call list, schedule follow up calls as required, and log the outcome of each call.
Acting on ad hoc tasks with clear instructions from leads / management in a timely manner.
Demonstrates strong attention to detail and always provides rx partners with accurate information.
Uses tools to drive efficiencies through proper documentation.
Ability to upsell and tailors calls based on the rx partner's position.
Building trust & relationships with new restaurants to ensure they succeed on Deliveroo.
Providing clear communication to resolve rx partners queries.
Adherence to best practice and ways of working, representing Deliveroo professionally.
What You'll Need to Thrive
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
Education (BSc/BA in business or related field).
Experience (up to 2 years of experience in commercial/account management roles).
Experience in relationship management / customer service.
Excellent communication.
Comfortable with trying new processes and able to charter new ones.
Solid analytical skills, attention to detail.
Problem solving and organisation.
Ability to work under pressure & in a fast paced environment.
Has a proficient understanding and usage of company tools including Salesforce, Google Sheets, Admin, Restaurant Hub and other tools that directly impact their scope of work.
Characteristics, self-starter capable of driving yourself to your targets.
Arabic is a plus.
Why Join Us?
At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better.
Working here you can expect to:
Solve meaningful problems at real scale: Work on a complex, always-on marketplace that impacts millions every day.
See your impact, fast: Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.
Grow through challenge and ownership: Take on big, ambiguous problems and accelerate your career with strong support.
A culture built for builders: High standards, collaboration, flexible working and continuous learning.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience.
If you're excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we'd love to hear from you!
