Business Analyst (Newgen)

We are seeking a skilled Business Analyst with hands-on experience in Newgen platforms to support operational transformation initiatives within the banking sector. The role focuses on workflow automation, process optimization, document management, and low-code application development. The ideal candidate will bring strong domain knowledge in Banking and Financial Services, along with proven experience in requirements gathering, business process analysis, and solution delivery using Newgen BPM platforms such as iBPS, OmniDocs, BAM, O2MS, or similar modules.

This role requires close collaboration with business stakeholders, product owners, solution architects, and development teams to deliver automation and operational efficiency across key banking areas, including Trade Finance, Credit Approval and Lending, Loan Origination, Customer Onboarding, and Account Opening and Maintenance.

Key Responsibilities

• Work closely with business stakeholders, SMEs, and technical teams to gather, analyze, and document functional and non-functional requirements for Newgen-based solutions.
• Analyze existing business processes and workflows to identify gaps and inefficiencies, and recommend optimized process designs to improve operational efficiency and productivity.
• Facilitate workshops, brainstorming, and requirement-gathering sessions to map key banking processes including Trade Finance, Lending, Corporate Banking, Customer Onboarding, and Account Maintenance.
• Translate business needs into clear functional specifications, user stories, process flows, and use cases; develop and maintain documentation such as BRD, FRS, gap analysis, and impact assessments.
• Define and document integration requirements between Newgen platforms and internal/external systems, including core banking systems, middleware, customer-facing channels, and third-party or regulatory systems.
• Assess and support management of operational and financial risks, ensuring solutions comply with bank policies, standard operating procedures, and regulatory requirements.
• Collaborate with Newgen implementation teams to design and configure workflows, forms, business rules, and system integrations.
• Support User Acceptance Testing (UAT), ensuring solutions meet business expectations and regulatory standards.
• Support deployment, go-live, and post-implementation phases to ensure smooth transition and user adoption.
• Act as a subject matter expert in BPM, workflow automation, and banking operations.
• Serve as the primary liaison between business users and technical teams to ensure clear communication and timely delivery.

Requirements

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related discipline.
• 8+ years of experience as a Business Analyst, including 5+ years of hands-on experience delivering Newgen platform implementations (iBPS, OmniDocs, BAM, O2MS, or similar).
• Strong domain expertise in Banking and Financial Services, with experience across Lending, Trade Finance, Payments, and Customer Onboarding.
• Demonstrated experience in requirements elicitation, process re-engineering, workflow design, and functional documentation.
• Hands-on exposure to BPM platforms, system integrations, and digital process automation initiatives.
• Working knowledge of project management methodologies and tools such as JIRA or equivalent.
• Excellent communication, analytical, and stakeholder management skills.
• Fluent in English.

Preferred Skills

• Experience in digital transformation and automation initiatives in Banking and Financial Services (BFSI).
• Certifications such as CBAP or Agile certifications are a plus.