Company Description
Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!
Job Description
The Associate Sales Engineer will support revenue growth by selling a portfolio of consumables, equipment, and technical services to clients in the foundry industry while concurrently building technical expertise, expanding product knowledge, and developing strong sales capabilities under the mentorship of experienced Sales Team personnel.
This is a remote-based position with the territory noted as Illinois, Iowa & Wisconsin. The candidate will reside in the northern 1/3 part of Illinois.
**Essential Functions and Responsibilities**
- **Manage and Grow Assigned Sales Territory** by building strong customer relationships, identifying decision makers, prospecting new accounts, and meeting/exceeding sales and gross profit targets.
- **Execute Sales Activities** including soliciting new or additional products, preparing competitive pricing, presenting quotations, and negotiating terms while maintaining awareness of competitor activities.
- **Develop and Manage Customer Agreements** by correctly preparing purchase agreements, reviewing quarterly performance against agreement terms, and communicating customer demands internally.
- **Provide Customer Support and Technical Solutions** by conducting regular facility visits, delivering training, promptly resolving technical issues, and fielding customer inquiries in a timely manner.
- **Resolve Customer Issues** including complaints regarding billing or products, initiating RMAs/customer credits, and researching solutions to ensure customer satisfaction.
- **Collaborate Internally** with customer service, operations, supply chain, sales engineers, and vendors to ensure order fulfillment, resolve customer accounts receivable issues, and support technical presentations as needed.
- **Maintain CRM System** by completing trip reporting, documenting sales relationship communications, and submitting accurate and timely travel expense reports.
- **Develop Sales Expertise** through mentorship from experienced Sales Team personnel while building technical knowledge and expanding product expertise in the foundry industry.
Qualifications
**Education/Experience**
- Bachelor's degree in business, engineering, or related technical discipline, plus two (2) years of project and/or operations experience in manufacturing, industrial sales, or customer-facing role, preferably within the foundry industry; or equivalent combination of education and experience.
**Sales & Business Acumen**
- Understanding of sales processes and techniques with ability to build relationships and sell technical solutions in an industrial setting. Demonstrated understanding of business implications of decisions, orientation to profitability, and ability to accurately evaluate competitors and adapt strategies. Affinity for setting and achieving challenging goals with proven persistence and willingness to take calculated risks.
**Technical Skills**
- Demonstrated ability to understand and clearly communicate product features, specifications, and value propositions to customers. Capable of interpreting and generating technical drawings and schematics to support solution development. Experienced in translating customer specifications into customized proposals with feasibility assessments and ROI calculations. Ability to apply foundational math concepts.
**Customer Service & Communication Skills**
- Skilled in managing challenging customer interactions with empathy, professionalism, and composure. Ability to speak clearly and persuasively in person or over the phone, listen effectively, and respond well to questions. Able to articulate product value, tailor messaging to audience needs, and actively listen to understand customer challenges. Establish credibility and maintain long-term partnerships through timely, consistent, and professional communication.
**Core Business & People Skills**
- Ability to positively interact and work collaboratively with diverse groups at all levels. Genuine with high ethical standards, personal integrity, and honesty. Ability to work under pressure in a fast-paced, self-directed environment. Demonstrates initiative and independence in decision-making with strong critical thinking and analytical skills. Excels in prioritization, time management, and organizational efficiency. Committed to professional development and continuous learning.
**Computer/Applications Skills**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Familiar with Customer Relationship Management (CRM) platforms, video conferencing tools, instant messaging apps, and ERP or Order Management Systems used for inventory, pricing, and order tracking.
**Travel**
- Ability to travel domestically and internationally by land and air, up to 50%. Must possess and maintain a valid U.S. driver's license and passport. Ability to maintain compliance with Pyrotek's Vehicle Reimbursement Program, including unrestricted driver's license, motor vehicle record (MVR) requirements, passenger vehicle requirements, and insurance requirements.
Additional Information
For a full position description, click HERE.
Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
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