Sales Operations Analyst

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Broker Online Exchange (BOX), an AppDirect Subsidiary

Broker Online Exchange (BOX) is the largest and most flexible retail energy network in the country and was recently rated #225 on the Inc5000™ List of America's Fastest Growing Companies as well as #39 on the Entrepreneur 360™ List of America's Best Privately-Owned Companies.

About You

Broker Online Exchange (BOX) seeks a full-time Sales Operations Associate to support the sales team by managing processes, data, and systems that drive efficient and accurate sales execution. This role requires strong communication for coordinating with internal and external teams, as well as exceptional organizational skills to thrive in a fast-paced setting. The selected candidate will be instrumental in preserving BOX's competitive standing in the market. This role is perfectly suited for a proactive problem-solver with a strong attention to detail and enthusiastic interest in driving business success.

What you'll do and how you'll have an impact

• Maintain and update mapping templates for all matrix suppliers, ensuring accuracy, consistency, and alignment with supplier requirements and system configurations.
• Execute matrix pricing uploads, including validating source data, monitoring upload success, and confirming pricing is accurately reflected within the platform
• Oversee the daily communication of the BOX Support inbox to ensure customer/contract/supplier/partner issues are getting addressed and communicated to the correct parties.
• Serve as the primary point of contact for user access issues, including troubleshooting login errors, resolving MFA resets, and ensuring timely restoration of system access
• Oversee daily matrix pricing import by ensuring supplier pricing files are imported without error. Responsible for communicating with development when file mapping changes are needed or import errors occur.
• Support ongoing process improvements by identifying inefficiencies in pricing operations and user management workflows and recommending solutions.

What we're looking for

• Bachelors degree or 2+ years of experience in a sales operations, revenue operations, or business analyst role
• Organizational Excellence
• Strategic Thinking and Problem-Solving
• Strong skills in Excel for data analysis and modeling
• Embrace continuous personal and professional development, fostering a culture of excellence and curiosity. Seek new knowledge and insights actively.
• Clear communication skills - you can present data findings to sales leaders and cross-functional partners without getting lost in the weeds

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.