GTM System Engineer

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

We are looking for an experienced and passionate GTM System Engineer to join our team. The ideal candidate will have solid software engineering fundamentals, 4 years of hands-on development experience, and the ability to confidently work on complex back-end and front-end tasks. You will be a key contributor responsible for maintaining, customizing, and building new modules, as well as designing and implementing complex Business Process Management (BPM) workflows. You'll collaborate effectively with stakeholders to deliver high-quality, scalable CRM solutions that align with business goals. 

Key Responsibilities 

• Develop, maintain, and debug complex customizations (custom modules, advanced logic hooks, workflows, and API integrations) in SugarCRM. 
• Implement robust front-end customizations using Sugar's Sidecar framework. Utilize and extend architectural components like Logic Hooks, Extensions, and the Job Queue to implement specialized business logic. 
• Independently design, implement, and maintain complex, multi-stage business workflows and automation using SugarCRM's Advanced Workflow (BPM) tool. 
• Lead and participate in code reviews, ensuring adherence to best practices, coding standards, and maintainability. 
• Analyze requirements, provide estimates, and deliver high-quality solutions on time. 
• Stay updated with industry trends, especially in PHP, JavaScript, MySQL, and CRM technologies. 

Required Skills and Qualifications 

• We seek candidates with a proven track record in software development and advanced transferable CRM experience. 
• 5 years of professional experience in software development, with significant and deep experience customizing a major CRM platform (Salesforce, Dynamics, or similar). 
• Expert proficiency in PHP and JavaScript (including ES6+), as well as MySQL, HTML, and CSS. Experience with React or other modern JavaScript frameworks (Angular, Vue) is a big plus. 
• Deep understanding of MVC architecture and hands-on experience developing and integrating with RESTful APIs. 
• Advanced familiarity with core CRM concepts, including designing and modifying modules, security models, and complex system configuration. 
• Proven track record in administer, designing and implementing multi-stage business process automation/workflows (equivalent to BPM in SugarCRM). 
• Strong problem-solving skills and a proactive mindset. Good at communication in English, with the ability to work independently, and collaborate effectively in a distributed team environment. 

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.