Job Responsibilities
Main Responsibilities
- Manage and grow relationships within WCA and other global freight forwarder networks.
- Represent the company at international agent conferences and networking events.
- Promote the company as a preferred destination / origin agent for inbound, outbound, and cross-trade business.
- Identify, evaluate, and onboard new strategic overseas agents aligned with trade lane strategy.
- Generate and develop agency-driven sales opportunities and follow up on RFQs and enquiries.
- Drive balanced, two-way cargo flows and manage trade lane performance.
- Work with pricing and operations teams to ensure competitive yet sustainable rate structures.
- Ensure compliance with global agent network rules, payment protection policies, and dispute protocols.
- Act as key escalation point for agent service, commercial, and dispute-related issues.
Leadership Responsibilities
- Provide guidance to internal teams on handling agency and network-driven business.
- Set clear expectations with agents on service levels, responsiveness, and commercial discipline.
- Contribute to management discussions on global network and alliance strategy.
Job Requirements
Qualification & Experience Requirements
- 8–12 years of experience in freight forwarding with direct exposure to agency or network sales.
- Hands-on experience working with WCA or similar global forwarder alliances preferred.
- Strong understanding of trade lane development and agent-driven cargo models.
- Diploma or Degree in Logistics, Supply Chain, Business, or related discipline preferred.
- Strong relationship-builder with cross-cultural communication skills.
- Commercially disciplined and results-oriented.
- Proactive, structured, and self-driven.
- Comfortable working across time zones.
- Strong commercial awareness in freight forwarding pricing and yield management.
- Excellent negotiation and networking skills.
- Strong coordination skills across sales, operations, and finance.
