MXN - Documentation & Customer Expert

DF, MEXICO
DRIVING CONNECTIVITY

 

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.
 
At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.
 

Get On Board for a Dynamic and Purposeful Career

 

We are looking for a dedicated and detail-oriented Documentation & Customer Expert to join our team in DF, Mexico.This person will facilitate the movement of export & import cargo and keep customers satisfied with any and all details of shipments.This person will also provide immediate responses to customer inquiries; and provide timely information to Customs and the terminals as well as paperwork and electronic data to various locations. They also will be giving shipping documentation support, ensuring the accurate and timely issuance of shipping documents while maintaining high standards of customer service.

 

Key Responsibilities

• Responsible for all documentation matters covering Export & Import processes and the follow-up on port and customs processes.
• Responsible for transmitting manifests, corrections, retransmissions, and cargo releases.
• Coordination with ports, warehouses, shipping lines, freight forwarders, and customs as well as the back office shared service centers . 

• Ensure accuracy and timely completion of shipping documents to facilitate the release to customers  

• Interacts with the various internal stakeholders in the country and in Shared Services Centers (SSC) to ensure timely completion and release of documents and discuss ideas to reduce errors and increase productivity  

• Certify that Customs references are submitted in a timely manner, and that all required information is gathered prior to defined cut-off dates (e.g vessel arrival, departure, and closure)  

• Ensure that all charges are invoiced in a timely manner and that all invoicing procedures are followed correctly  

• Ensures vessels are closed and manifests are all completed  

• Maintains up-to-date knowledge on all export and import customs requirements and ensures compliance  

• Monitor received exceptions and ensured that queries sent by the back offices are handled timely. 

• Monitor outstanding revenue and communicate with all parties involved in order to make sure all shipments are invoiced correctly and in time.  

• Process shipment related exceptions in LMS  

 

Qualifications & Experience

 

• Bachelor’s degree in International Business, Logistics, or related field.
• Experience in customer service within the shipping or logistics industry and experience in sea shipping documentation.
• Knowledge of Ecuadorian customs laws and regulations: having an understanding of the regulations and restrictions.
• Previous experience with the following softaweres: Ecuapass, Mesa de Servicios and Quipux and Nathalia. 
• Proficiency in preparing all types of Bills of Lading (MBL and HBL).
• Experience with validation of cargo and shipment information.
• Intermediate spoken English + STRONG technical written English (must be able to work on these topics in English within the systems).
• Availability to work operational/logistics schedules.
• Knowledge of maritime and air import and export operations.
• Knowledge of Incoterms and documents related to import and export operations.
• Organized, able to follow regulations and procedures in a strictly regulated environment.
• Strong communication, negotiation, and interpersonal skills.
• Team spirit and adaptability.
• Proficiency in MS Office.

 

Why Join Us

 

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

 

Application Process

 

To apply for this exciting opportunity, please submit your resume in English outlining your qualifications and experience to PIL Career Website.

 

Eligibility to Apply

This position is open to  Mexican Nationals or individuals with legal rights to work in Mexico. Applicants without the necessary work authorization will not be considered.

 

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.
Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.
Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.
 
PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.
For more information, visit www.pilship.com
Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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