Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.  

A fantastic opportunity has presented itself for a Senior Expert Data and AI Utilisation and Self-Service reporting to GM Data Demand and Fulfillment Management.

A bit about your role

The Senior Expert – Data & AI Utilisation & Self-Service is responsible for identifying business unit self-service data and AI requirements, enabling effective use of existing enterprise capabilities, and shaping solutions to address priority gaps. Working closely with internal teams and business stakeholders, the role translates business needs into practical outcomes through improved adoption of existing tools, clearer guardrails, and targeted capability uplift. Acting as both Business Delivery Owner and, where required, Business Product Owner, the role leads the scoping, delivery, and adoption of select self-service capabilities.

The position also drives the enterprise self-service strategy and capability roadmap, ensuring alignment with organisational objectives, architecture, and emerging industry practices. It partners with business units to prioritise and translate AI-driven and self-service opportunities into actionable initiatives, maintaining a holistic view of enterprise demand and capability. The role oversees end-to-end delivery of key uplift initiatives, including business case development and stakeholder engagement, while promoting adoption through targeted enablement, training, and continuous improvement. This ensures scalable, reusable solutions and the ongoing evolution of self-service capabilities aligned to business value.

A bit about you

We are seeking a professional experienced in product management or delivery roles, including working with data and analytics. You’ll bring strong strategy and consulting-style problem solving, applying structured thinking to shape product direction, define priorities, and drive a clear, outcome-focused roadmap.

Experience within enterprise self-service data environments and collaborating with architecture, engineering, and vendor teams to deliver scalable outcomes is highly regarded, alongside familiarity with Agile delivery methodologies.

You bring strong technical expertise in self-service analytics, including reporting, visualisation, and governed data access, alongside the ability to develop business cases for capability uplift. With excellent communication skills, you translate complex concepts for non-technical audiences and drive adoption through clear processes, guardrails, and targeted enablement to deliver sustained business value.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this is a 2-year fixed term contract and applications for this role will close at midnight Sunday 24th May 2026

To be eligible for this role, you must have full working rights in Australia.

Worker Type

Fixed Term (Fixed Term)

Time Type

Full time