Manager - Processing

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

A Manager - Processing will supervise their Team on daily workflow and pipeline management. The Manager will facilitate communication between Sales, Title Companies, Vendors, and other third-party companies connected to the transaction. They will ensure all loan conditions are reviewed by their Team in a very timely manner. In addition, it is their responsibility to perform audit functions on their employee’s loan files. It is also expected that each Manager assume a leadership role among the Processors while fostering a quality environment, stimulating production, and promoting an efficient loan manufacturing process. They will also work closely with our internal departments:  Underwriting, Secondary, Closing and Post-Closing.

Direct Reports

• Team Leader - Processing
• Processor

Principal Duties

• Manage pipeline capacity & assign new loans to current Team.
• Directly supervise a team of 2-10 Processors.
• Ensure proper quality, efficiency, and production from their Team.
• Work closely with Sales to maintain pipeline movement.
• Process loans as necessary to assist with any pipeline overflow.
• Facilitate training of new employees.
• Audit files for compliance throughout the loan process:  RESPA/GFE, all applicable State/Federal tests, TILA & other required state specific disclosures.
• Review loans for technical accuracy prior to delivery to Underwriting for Clear to Close.
• Conduct regular Team meetings with staff.
• Directly involved in staffing, performance appraisals, promotions, and terminations.
• Performs related duties as assigned by management.

Education and Experience Requirements  

• High school diploma or equivalent, required.
• Bachelor’s degree, in Business or Finance, preferred.
• 6-8 years of Processing/Operations experience.
• 3+ years of management experience preferred.

Knowledge, Skill, and Ability Requirements  

• Must possess the ability to work efficiently and accurately.
• Proven success in a fast-paced environment.
• Must be detail-oriented and demonstrate careful decision-making skills.
• Will need to work independently with minimal supervision.
• Basic computer skills

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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