Senior Litigation Case Manager- Mortgage Servicing

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Sr Litigation Case Manager will exercise discretion and independent judgment to provide support to the Legal Department with litigation related matters associated with accounts serviced by Newrez. The Sr Litigation Case Manager will provide litigation support to the Legal Department by appearing at in-person and telephonic court appearances and depositions as it relates to the records custodial and servicing processes of Newrez/Shellpoint Mortgage Servicing. Through analysis and review by the Sr Litigation Case Manager, litigation-related accounts will be monitored, and support given to outside counsel to efficiently manage the litigation and ensure maximum recovery through the court system. Travel will be required

Principal Duties

• Independently manage a portfolio of 150 litigated cases within the litigation inventory as assigned by management, requiring minimal oversight by in-house counsel.
• Independently develops and executes strategy with clients and outside counsel address litigation matters.
• Support the Legal Department by appearing in-person and telephonically as a records custodian and fact witness at trials, depositions, mediations, etc. to explain servicing processes under oath as needed. Travel for appearance in person for trials that do not allow the witness to appear telephonically will be required. Appear as a representative of the company to speak to the company’s policies and procedures, and interpretation of their application to the facts of a specific case.
• Ability to read, review, and interpret mortgage loan documents for the purpose of appearing as a fact witness on litigated matters.
• Settle litigation cases and complaints with discretion and independent judgment utilizing approved settlement authority by clients or internal management.
• Independently process all requests by assigned attorneys (by e-mail or telephone) for settlement authority, check requests, etc. to bring a suit to resolution.
• Coordinate efforts directly with the firms for efficient and effective responses to all requests for discovery to include admissions, interrogatories, and production of documents.
• Prepare and maintain various spreadsheets and reports, including client reports. Does not require in-house counsel review prior to sending.
• Research pertinent points of law that affect the recovery efforts.
• Provide information support to the legal recovery efforts.
• Identify and escalate to Supervisor any issues that cause liability or are above authority level.
• Identify and escalate to Supervisor any trends that could become problematic in future suits.
• Receive and process all correspondence received on accounts placed with assigned attorneys.
• Ensure that all actions, discovery, and witness requirements and obligations are tracked through Legal Tracker, Servicing Director, or other tracking database.
• Monitor time and legal fees in relation to outsourced projects and legal matters.
• Prepare expense reimbursements and perform clerical tasks, as needed.
• Prepare and maintain various spreadsheets and reports, including client reports for in-house counsel or other parties as required.
• Attend and direct client or executive meetings and document discussions.
• Work with management and other team members to ensure all appearances are covered as needed.
• Assist on any special projects assigned by management.
• Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
• Performs additional projects and duties as assigned by supervisor.

Education and Experience Requirements  

• Bachelor’s degree or Paralegal Certification required.
• 5-7 years' work-related experience
• Substantial litigation paralegal or mortgage company experience preferred.
• Experience in the legal field with law firm desired.
• 3+ years’ experience with legal case management and spend software such as Legal Tracker.
• Knowledge of general corporate law principles and structure, and the essentials of basic contract law.
• Knowledge of real estate contracts and transactions, including mortgage and foreclosure law.
• Position may require ability to travel 10-25%.

Knowledge, Skill, and Ability Requirements  

• Must have strong communication skills; strong analytical skills; and strong organizational skills with attention to detail.
• Must meet individual and team case management goals.
• Must be effective in multi-tasking and be goal oriented.
• Must be able to work on a team or independently with minimal supervision.
• Must have a valid driver’s license.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage time effectively.
• Ability to take direction from other Teammates to provide accurate testimony.
• Ability to work effectively remotely and while traveling.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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