Associate Key Account Manager - E-Commerce

Kenvue is currently recruiting for a:

Associate Key Account Manager - E-Commerce

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Head of E-Commerce

Location:

Asia Pacific, Indonesia, Jawa, Jakarta Raya

Work Location:

Fully Onsite

What you will do

Kenvue is currently recruiting for:

               

Associate Key Account Manager - E-Commerce

This position reports into Head of E-commerce and is based in Indonesia – Jakarta

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

               

Role reports to: Head of E-commerce

Location: Jakarta

Travel %: 

What will you do    

The Associate Key Account Manager- E‑Commerce is responsible for managing and growing strategic online marketplace accounts to drive revenue, market share, and profitability. This role owns the end-to-end business performance of designated e-commerce platforms covering assortment, pricing, merchandising, campaigns, traffic generation, operations alignment and creator-driven commerce.

Key Responsibilities:  

Business & Revenue Management

• Own revenue, GMV, and profitability targets for assigned e-commerce accounts.
• Develop and execute growth strategies based on marketplace insights, competitive landscape, and category trends.
• Conduct business reviews and provide insights-driven action plans.

Account & Platform Relationship Management

• Serve as the main point of contact for marketplace category managers and platform partners.
• Negotiate deal terms, campaigns, platform exposure, co-marketing initiatives, and custom sales programs.
• Maintain strong, collaborative relationships to unlock platform opportunities.
• Act as main liaison with marketplace category managers and social platform teams.
• Negotiate campaigns, visibility, co-marketing, and platform programs.

Social Commerce & Creator Management

• Oversee TikTok Shop / IG Shop operations, livestreaming initiatives, and creator/affiliate programs.
• Recruit and optimize creators to maximize sales and ROI.

Assortment, Pricing & Merchandising

• Manage online assortment strategy, including hero SKUs, new product launches, and exclusive bundles.
• Ensure pricing competitiveness across channels while protecting margin.
• Optimize product content, keywords, assets, and storefront merchandising to improve traffic & conversion.

Promotion & Campaign Execution

• Plan end-to-end execution of marketplace mega campaigns, brand days, and tactical promotions.
• Coordinate with internal teams (marketing, supply chain, finance) for smooth execution.
• Monitor real-time campaign performance and adjust to maximize results.

Demand Planning & Operations Coordination

• Collaborate with supply chain to forecast demand and ensure healthy stock levels.
• Monitor sell-through, inventory aging, and purchase order cycles.
• Ensure operational excellence including penalty management, SLA performance, and logistics efficiency.

Analytics & Performance Optimization

• Analyse daily/weekly/monthly KPIs such as GMV, conversion rate, traffic, ASP, ROI and creator performance.
• Use data insights to identify growth levers and problem areas.
• Manage budgets for ads, promotions, and platform investments to optimize returns.

What we are looking for   

Required Qualifications:

• 3–5+ years in e-commerce account management, marketplace operations, digital sales, or related field.
• Strong experience handling key accounts on platforms like Shopee, Tokopedia, TikTok Shop, or Lazada.
• Proven results in achieving revenue targets and growing accounts.

Desired Qualifications:

• Highly proactive, detail-oriented, fast pace, execution-driven and dynamic marketplace behaviour.
• Collaborative team player who works well cross-functionally.

• Strong commercial acumen with understanding of P&L and margin drivers.
• Data-driven mindset with excellent analytical skills.
• Negotiation, communication, and relationship-building skills.
• Ability to multitask in fast-paced, high-growth environments.
• Familiarity with e-commerce tools, dashboards, and platform backend systems.

What’s in it for you  

·       Competitive Benefit Package  

·       Learning & Development Opportunities  

·       An opportunity to partner with leadership teams in bringing in the best talent on board!  

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.