EXCEPTIONS ANALYST
Department: Synergy
Location: Hybrid (In office Tuesday, Wednesday, and Thursday)
Wage: $15.75 + Performance bonus
Overview
The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!
Responsibilities
As an Exceptions Specialist, you will:
- Research and resolve anomalies in utility provider bills.
- Communicate with utility providers and clients through email and on the phone.
- Determine the best course of action to resolve issues and contacting the necessary party.
- Detect inefficient processes and find innovative solutions
- Medium phone usage-outbound calls with providers and clients, 25% of your day.
Qualifications
- Attention to detail
- Ability to explain complex ideas, both verbally and written, using clear, professional language
- Ability to prioritize time well and push yourself to consistently achieve higher goals
- Problem-solving skills – ability to independently use the resources and tools provided to you
- Comfortable using a computer, Google Drive, and Excel
- Committed to quickly learning and adapting to new computer software
- Ability to meet deadlines
As an Exceptions Specialist, you will also be eligible for performance-based bonuses.
Qualifications
Education & Experiences
- High School diploma or equivalent
