Counter Sales is responsible for selling welding equipment and supplies to customers using technical knowledge of welding techniques and metal working process. They will provide support to other internal departments such as Inside Sales / Customer Service, Sales and Distribution. They will field and assist incoming customer calls.
Essential Duties and Responsibilities:
- Sell welding equipment, materials, and supplies to customers within company pricing guidelines using technical knowledge, advising, and trouble-shooting problems
- Field all incoming calls and route to appropriate personnel
- Create order entries for customer requests and coordinate delivery schedules
- Consult manuals/references/technical books and share pertinent information with personnel as appropriate
- Work with customers and vendors to expedite or locate missing, misrouted, delayed or damaged merchandise
- Sell and assist customers with cylinder transactions and various programs
- Handle customer complaints
- Restock merchandise by labeling products, applying bar codes, pricing products, replacing with seasonal items, etc.
- Assemble products for demo displays
- Maintain cleanliness of store and demo room to ensure safety of all employees, vendors and visitors
- Perform warehouse procedure(s), such as picking orders from the carousel, as needed
- Assist customers when necessary, providing copies of invoices, statements or tickets
Other Responsibilities:
- Perform other job duties as assigned and fill in for other employees in their absence
Education, Experience and Skills:
- High School diploma or equivalency
- Previous customer service and sales experience is a plus
- Basic knowledge of welding and gases industry preferred
- Must be a team player and works well with others
- Proficient computer skills in Microsoft Office Suite and previous ERP experience desired
- Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail
- Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees
- Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel
Who is OSC?
OSC is an industrial distribution company that has been providing solutions for our customer’s gas, welding and automation needs since 1959. We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA. We have a unique culture that creates accountability and fosters engagement amongst our employees. All of us share consistent values of honesty and integrity that are exhibited through the company’s core values. Join our team to be a part of an organization that is focused on serving its customers and employees!
Why Work for OSC!
OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities. Some of the unique benefit offerings include Retirement – 401(k), Community Connection, Health Benefits, Wellness Program, Career & Education Development, Company Involvement and much more!
OSC is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
The hourly range for this position is $18.52/hour - $27.79/hour. Pay is dependent on several factors including relevant work experience and internal equity.
