The Customer Branch Support person will support the day-to-day operations at the branch with a multi-faceted approach to supporting our customers. This will be done mainly through the warehouse and driver support. This role will also lend support to inside sales as needed. They will also coordinate the transfer of product between locations.
Essential Duties and Responsibilities:
Warehouse
- Maintain store inventory levels and proper labeling of products
- Load and unload delivery vehicles using appropriate equipment (i.e. operating forklifts) and maintain warehouse organization
- Prepare and complete daily orders for customer shipments/deliveries; includes picking orders, material packaging, labeling shipments, and paperwork completion
- Maintain cleanliness of the building to ensure safety of all employees, customer, and visitors
- Will help prepare OSC delivery driver’s load and will help to unload for each day’s delivery route
- Complete cycle count inventory
Customer Support
- Assist with selling welding equipment and supplies to customers using technical knowledge
- Provide excellent customer support
- Assist customers in choosing the best supplies and equipment to meet their needs
- Work closely with Sales Department to assist with customer quotes, questions and orders
- Field incoming calls to branch location
- Communicate and cultivate the Core Values of OSC internally and externally
- Cultivate and maintain positive business relationships
- Attend and participate in scheduled department meetings
- Prepare customer pickup orders
- Handle cylinder transactions and sell various OSC gas programs
Other Responsibilities:
- Perform a variety of special projects as assigned by supervisor
- Fill gases for customer orders
- Cover for the Inside Sales/Store Manager in their absence
Education, Experience and Skills:
- High School diploma or equivalency
- Basic knowledge of welding and gases industry is helpful, but needed training will be provided
- Must be a team player with good communication and works well with others
- Proficient computer skills including Microsoft Word, Excel, Outlook is required
- Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel
- Must be organized, have good reasoning skills, math aptitude and time management skills
Job Specifications/Requirements:
Ability to stand on your feet 5-6 hours a day with occasional walking, twisting, bending, reaching, lifting/carrying, grasping and repetitive motions; occasional sitting. Frequent lifting of 20-25lbs is required, may at times lift up to 75lbs. May at times push/pull 25lbs and up to 75lbs. Ability to make customer deliveries and work in moderately warm or cold conditions. Willingness to travel between locations as necessary for product shipments or training.
Who is OSC?
OSC is an industrial distribution company that has been providing solutions for our customer’s gas, welding and automation needs since 1959. We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA. We have a unique culture that creates accountability and fosters engagement amongst our employees. All of us share consistent values of honesty and integrity that are exhibited through the company’s core values. Join our team to be a part of an organization that is focused on serving its customers and employees!
Why Work for OSC!
OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities. Some of the unique benefit offerings include Retirement – 401(k), Community Connection, Health Benefits, Wellness Program, Career & Education Development, Company Involvement and much more!
OSC is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
