Description
abra professional services is seeking a Technical Support Specialist!
What You’ll Do:
- Provide phone-based technical support to thousands of internal users.
- Resolve complex issues involving internal software systems, hardware, and peripheral equipment.
- Utilize remote control tools to diagnose and fix technical problems.
- Lead and instruct users on system operations and best practices.
Location: Tel Aviv
Requirements
- Proven experience in a Technical Support Center (Help Desk) OR completion of a professional IT/Computing course.
- Exceptional customer service skills and a patient, positive attitude.
- A "Can-do" attitude with a high level of responsibility.
- Ability to quickly master new technologies and internal systems independently.
- Strong collaborative skills with the ability to work effectively both in a team and remotely.
Advantages:
- Experience with Priority ERP systems.
- Proficiency with Microsoft Office applications and Windows operating systems.
