Description
We are looking for a skilled and motivated Tier 2 IT Support Specialist to join our growing cloud operations team.
This is not your typical end-user helpdesk role — you will be working directly with IT professionals and administrators, handling escalated technical cases, and supporting complex Microsoft 365 and cloud infrastructure environments.
Key Responsibilities
- Provide Tier 2 technical support for Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
- Troubleshoot and resolve escalated issues from Tier 1 and internal IT teams.
- Assist with configuration, monitoring, and administration of 365 services.
- Support user identity and access management (Azure AD, permissions, and security policies).
- Document technical procedures, incidents, and known issues for knowledge sharing.
- Collaborate with the infrastructure and migration teams on ongoing projects.
- Maintain strong adherence to SLAs and ensure minimal downtime for business-critical systems.
Requirements
Requirements
- 2+ years of experience in IT support or helpdesk roles (Tier 2 or higher).
- Solid knowledge of Microsoft 365 services (Exchange, Teams, SharePoint, Intune).
- Familiarity with Azure AD, user management, and security configurations.
- Strong troubleshooting and analytical skills.
- Experience with Windows Server, Active Directory, and Group Policy.
- Excellent communication and documentation skills (English – professional level).
