Principal Product Support Engineer - Contingent

If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Principal Product Support Engineer, you will serve as the highest level of technical support within the product support team. You will lead efforts to resolve the most complex technical issues, drive innovation in product support strategies, and ensure that our products meet the highest standards of performance and reliability.

The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber.

Responsibilities:

• Provide top-tier technical support and leadership for product and system prototypes.

• Lead and manage large-scale product installation, testing, and validation initiatives.

• Resolve the most complex and critical technical issues and defects.

• Develop and execute advanced corrective action plans in collaboration with cross-functional teams.

• Oversee the creation and maintenance of comprehensive technical documentation.

• Conduct detailed and high-level customer needs assessments to provide tailored technical solutions.

• Lead advanced product demonstrations, training sessions, and technical workshops.

• Mentor senior engineers and support their professional growth.

• Drive strategic and innovative initiatives to enhance product support processes and performance.

Qualifications You Must Have:

• High school diploma or GED equivalent.

• 14+ years of experience in a technical support or engineering role.

• Higher level relevant degree may substitute for experience.

• Expert-level proficiency in troubleshooting and diagnostic techniques.

• Extensive expertise in product installation and testing processes.

• Proficiency with wireless networks, tactical communications and personal computers.

• Communication and customer interface skills.

• Comprehensive understanding of system level maintenance of networks and communications systems.

• Active TS/SCI clearance with counterintelligence (CI) poly and privileged access (PRIVAC) or the ability to obtain the clearance and/or PRIVAC.

Qualifications We Prefer:

• Ability to serve as the technical liaison between Navy labs at Naval Air Station Patuxent River (PAX) and SNC engineering teams.

• Ability to diagnose issues on existing Multi-Intelligence Sensor Development (MISD) platforms to proactively recommend solutions.

• 5+ years of experience with SIGINT/ELINT systems.

• Experience with programming languages, inclusive of C, C++, Linux, and Python.

• Ability to foster relationships with end users to capture the voice of the customer in product development and sustainment.

• Extensive experience with leading-edge prototype or concept product development.

• In-depth knowledge of Aerospace and Defense industry standards and practices.

• Advanced technical certifications [e.g., Six Sigma Black Belt, Project Management Professional (PMP), ITIL].

• Working knowledge of operating military units and logistics.

• Familiarity with the network and integration of traditional communications systems and sensors.

• Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.

• Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.

• Background in the Aerospace and Defense Industry, Government, or US Military.

• Leadership experience in the military or civilian organization.

Essential Functions:

• Ability to sit and work at a computer for extended periods.

• Hand/finger dexterity for operating computer equipment.

• Ability to lift up to 20 lbs occasionally.

• Capability to work in an office or hybrid environment.

• Occasional travel may be required.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

Estimated Starting Salary Range: $143,487.14 - $197,294.82. Compensation varies depending on a wide array of factors, such as candidates' key skills, relevant work experience, and education/training/certifications. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.

SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE:

This position requires current/active Top Secret with SCI eligibility and current CI polygraph U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination.  Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.