The Executive IT Support Specialist is responsible for delivering high-level technical support to executive leadership within the Aerospace and Defense industry. This role ensures that executive users have seamless access to technology and efficient resolution of IT issues, maintaining productivity and strategic operations. The Specialist will troubleshoot, resolve, and escalate technical problems while providing exceptional customer service.
As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.
Key Responsibilities:
- Provide dedicated IT support to executive leadership, ensuring timely and effective resolution of technical issues.
- Install, configure, and maintain hardware and software for executive offices and remote environments.
- Manage and troubleshoot mobile devices, laptops, desktops, and other peripheral devices.
- Assist with video conferencing setups, ensuring seamless connectivity and functionality during meetings.
- Coordinate with other IT teams to escalate and resolve complex issues beyond the scope of front-line support.
- Maintain confidentiality and security of all executive communications and data.
- Train and assist executives in using new technology and software applications.
- Monitor and maintain system performance, ensuring minimal downtime and optimal functionality.
- Document and update technical procedures and support actions.
- Assist in the implementation of new technologies and systems for executive use.
Qualifications You Must Have:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT support, with at least 2 years supporting senior executives.
- Proficiency in Windows, macOS, and mobile operating systems (iOS, Android).
- Certification in CompTIA A+, Network+, or equivalent.
Qualifications We Prefer:
- Experience in the Aerospace and Defense industry.
- Advanced certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional.
- Familiarity with enterprise-level security protocols and data protection policies.
- Experience with AI-driven IT support tools and automation.
This posting will be open for application for a minimum of 5 days and may be extended based on business needs.
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.
IMPORTANT NOTICE:
This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.
Learn more about the background check process for Security Clearances.
SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!
SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.
