Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!
Senior Global Assignment Consultant Position Overview:
We are currently recruiting for Sr. Global Assignment Consultant (SGAC) to provide vital support to SIRVA’s corporate clients in managing personnel relocating for international assignments. Acting as the primary point of coordination for international assignees, you will ensure the seamless delivery of assignment management services according to the client’s policies and procedures. The successful candidate will be responsible for maintaining consistent practices across the account and managing/updating all information used in the relocation process. Additionally, you may serve as the first point of escalation for assignee issues, facilitating problem-solving and resolution.
Key Responsibilities:
• Oversee the delivery of the full spectrum of assignment management services, including policy counseling, destination services, household goods shipping, intercultural services, visa/immigration, ongoing assignment support, and repatriation • Interpret client policies and procedures to provide tailored advice and consultation to assignees based on their needs and country-specific requirements; manage assignment-related expenses • Coordinate with internal departments to ensure a successful assignee experience • Manage Global Certified Provider communications and ensure quality service delivery • Work with Account Management to meet client goals, participate in quarterly/annual reviews, run client reports, and recommend process improvements • Attend and coordinate weekly client meetings as required • Act as liaison with client HR contacts on relocation/assignment issues affecting employees and families • Assist with exception management, providing recommendations as needed • Provide assignee status updates, offer solutions to issues, and complete client projects/reports as requested • Assign new authorizations and manage GAC workload. Maintain consistent practices and all forms required to support the account • Train new GACs on client-specific elements and act as the first point of escalation for service-related issues where applicable
Qualifications & Preferred Skills: • Minimum 5 years of direct relocation experience • Knowledge of international assignment management and global business practices • Strong problem-solving skills and ability to act independently • Excellent written and verbal communication skills • Strong organizational skills and ability to multitask in a fast-paced environment • Team-oriented self-starter with strong interpersonal skills and business etiquette • Proficiency in Word, Excel, PowerPoint, Outlook, and job-related systems • Preference for candidates with overseas work/living experience • Preference for candidates with secondary language skills
Why work for Sirva? Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva. Diversity and inclusion are part of our service and therefore are part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify. Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
