ExecutiveFull TimeEN
To lead and foster a culture of continuous improvement and excellence within Mashreq that is innovative, out-of-the-box and complements people’s learning journey. This position involves the strategic development, implementation, and management of comprehensive global and group holistic learning programmes that align with Mashreq’s goals and objectives. To Partner strategically with Groups and work closely with various senior stakeholders to identify learning needs, design innovative training solutions, and evaluate the effectiveness of training, learning and development initiatives.
Experience
• Create and execute a holistic Learning strategy covering all learning needs both behavioural & technical for assigned Groups that meets the bank’s aspiration in becoming an employer of choice and recognized globally.
• Partner as a forward thinking and proactive strategic and learning custodian responsible for the holistic end-to-end learning strategy and its measured impact for assigned Groups
• Develop and implement effective and appropriate technology enabled learning and development solutions and content for all functions in the bank.
• Deliver, lead and enhance select structured learning programmes globally and leadership development modules and people related trainings as part of wider PICG mandate
• Manage and enhance the Learning Management System and ecosystem for the entire organization across all locations to ensure availability and consistent delivery of Learning and Development mandate to bank employees.
• Strategically plan the annual budget, DNA and L&D calendar per assigned Group including all regulatory training that meets the real development needs of bank-wide employees.
• Develop and deliver mandatory, regulatory and/or need-based technical skill and behavioural development programmes.
• Develop and deliver need-based competency development and soft skills programmes.
• Liaise with approved External Training Providers to arrange need based training inputs not available internally within the bank.
• Establish in-house online content development capabilities by developing existing resources and adding appropriate resources to develop online content that meets business training needs.
• Plan and monitor the L&D annual budget for assigned Groups to ensure that expenditure is in line with business plan.
• Accountable for all global CB and regulatory training requirements for assigned Groups
• Engage SMEs/key points of contact in each division in developing and promoting online synchronous and asynchronous learning interventions to meet business needs and related development needs of their group/unit employees.
• Direct and oversee the administration and maintenance of the learning centres/operations across all locations to ensure consistent delivery of learning and development services for bank employees attending cost associated or in-house trainings.
• Report the learning and development metrics to senior management and regulatory authorities such as the Central Bank, Internal Audit and Compliance departments to track completion, performance and effectiveness of Learning and Development function of the bank.
• Define and implement learning and development processes and policies for the entire organisation to provide a framework and guidelines for availing learning and development services offered by the L&D team.
• Partner with the L&D team globally to ensure that learning is planned in a holistic way
• Lead and implement value add and innovative digital and AI learning technologies across the bank globally including the use of digital and innovate tools to create an exceptional people experience.
• Define and lead a strategic approach to learning effectiveness, evaluation and ROI
• Lead, develop and support the L&D team to build their skills and capabilities
• Identify and build capabilities of Learning SMEs across the bank ensuring that training standards are high quality when delivered within this network
• Support on holistic learning and development delivery as and when required
• Represent the learning function in response to regulatory requests to ensure operational risk is maintained.
• Create, design, and run assessment/development centres and 360 guidance at assigned locations as and when needed.
• The incumbent should have minimum of bachelor’s degree and a minimum of 15 years of Learning and Development experience; Experience in banking and finance industry will be an added advantage.
• Expert in training needs analysis, solution deployment and learning impact/evaluation
• Relevant E-Learning development and Management of a Learning Administration function experience.
• Role holder should have expert communication, influencing, inter-personal and analytical skills and the ability to manage and partner with stakeholders at a senior level
• High level of proficiency in Learning/skill assessment authoring tools and administration of Learning Management Systems is required
• Subject matter expert in learning and development instructional design and delivery and evaluation/ROI methods.
• Expert in presentation and facilitation skills with senior stakeholders and learning audiences
• Strong project management skills and advanced ability to be adaptable and resilient to manage multiple priorities and deliverables on time and in full
• Leading and working in a global remote team across multiple countries
• Technical acumen of learning systems, AI enabled learning and technologies to an advanced proficiency level
• Exposure to and qualifications in Learning and development quality standards such as ISO 29990 is desirable.
