ExecutiveFull TimeEN
Job title: Commercial Executive - Sports (CX)
Location: Ceuta, Spain
Closing date: 18th of May
Overview of the Role
We are looking for a Commercial Executive to join our Betfair Spain Sports team.
As Commercial Executive, you will be the guardian of the onsite customer experience for Betfair Spain, owning the planning, localisation and delivery of content, addressing crucial customer trends and testing initiatives that drive meaningful engagement and retention. You will sit at the intersection of Commercial, Product, Trading, Brand, Customer Support and Content, making sure the Spanish market receives a best-in-class localised experience at every touchpoint.
This role requires someone who can build a content plan from the ground up, combining local market knowledge and data to make smart decisions, while maintaining the attention to detail that translation review and customer-facing quality demand. You will be the key operational link between the Country Head and a wide range of internal stakeholders, and your work will have a direct and visible impact on the Spanish business.
What you'll do
Own the onsite planning and execution as the primary point of contact for the Content team, ensuring timely delivery aligned to the commercial calendar and major sporting events
Coordinate with internal stakeholders to align onsite content with market availability and product changes
Act as the key point of contact for Analytics and Content in the design and execution of onsite tests, using results and data to drive decisions
Take full ownership of QA processes onsite, reviewing translations, conducting daily reviews of user journeys and keeping track of the process.
Conduct recurring industry benchmarking to maintain quality and localisation standards in line with market developments
Champion the customer perspective in every decision, drawing on input from Customer Support and Insights to ensure everything is seen through the lens of the Spanish customer
Present and contribute to meetings with international stakeholders across commercial and product initiatives and planning cycles.
Support the Country Head across commercial and regulatory tasks as they evolve, maintaining an up-to-date understanding of the changing Spanish regulatory framework
What you'll bring:
Previous work experience in; an online company, a large multinational company, B2C company and/or a tech company
Experience in Spanish gambling market preferred but is not required.
Fluency in Spanish and English is essential, both written and spoken with a sharp eye for detail in customer-facing copy.
Effective presentation skills, able to communicate findings and proposals clearly to stakeholders at different levels
Solid understanding of the Spanish market and sports landscape, with a genuine interest in staying current with local news and trends
Knowledge of the Spanish gambling regulatory framework, or a demonstrated ability to rapidly acquire it
Confident working with data to support decision-making; comfortable using dashboards, spreadsheets, and reporting tools
Customer Obsessed: Puts customer insight at the heart of everything that we do
Communicates Effectively: Great communicator, with the ability to talk to internal stakeholders in an effective and appropriate manner
Attention to Detail: Ensures all output (especially in customer facing areas) from him/her as well as other key teams is of the highest quality
Efficiency by Prioritisation: Is able to work on activities that are more value bringing and in line with company goals and not afraid to say no and de-prioritise other tasks
Takes Initiative: Has a proactive mind-set and an ability to spot and action areas where there is room for improvement
NICE TO HAVE
An interest in sports is highly considered
Excel & PowerPoint skills
Looker Knowledge
An understanding of product development and plan in tech companies
Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.
Discretionary annual performance bonus
30 days paid leave
Health and dental insurance for you, your partner and your children (if you all live at the same address)
Personal life assurance
The option to join our company pension scheme
A personal interest allowance to let you learn something new or pursue a hobby
External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career
Looking to extend your family? You will receive a cash gift of 1,000 EUR for your new addition whilst working for us
26 weeks primary carer leave at 100% pay & 4 weeks secondary carer leave pay at 100% pay
At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.
We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at talent@flutterint.com. Your journey with us is focused on ensuring you have what you need to be your best self.
Learn more about the work we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/
Betfair International is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.
