MidFull TimeEN
Purpose of the Role
Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, to a single complex building. Individual must be highly customer focused, driven and be able to adap to change.
Key Responsibilities
Key deliverables
· Prepare, monitor and reconcile service charge budgets and prepare forecast.
Check and approve expenditure against service charge budgets
Provide best in class customer service to internal and external customer base
Maintain regular and effective communication with clients and tenants
Manage site based staff, ensuring all people related policies and procedures are followed
Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
Monitor works conducted/service provided by suppliers
Audit and inspect supplier delivery
Measure and report supplier performance against agreed SLAs
Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
Work effectively with a range of specialist consultants to deliver agreed outcomes
Procure goods and services, following procedures and policies
Develop, agree and manage capital replacement programmes
Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
Undertake regular building inspections, complete reports and initiate/progress any required works
Ensure compliance with all current statutory legislation in respect of health and safety and the environment
Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team
Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
Responsibilities
Financials
· Has budget and cost control responsibilities
Has an awareness of wider team or department budget
Clients and Business Development
Is proactive in building relationships with internal clients and responsive and helpful to external clients
Functional or specialist competence with relevant understanding of business/departmental context
Completes own work under minimal supervision/guidance
Can deal with novel or difficult situations within context of own function or specialism
People
· Active team player
Shares information with colleagues and others through team meetings, databases, filing systems, etc
· Shares expertise with colleagues
· Proactively communicates to colleagues and others
Systems and Process
Manages, co-ordinates, implements and develops a range of important activities, processes, functions or relationships
Makes decisions within field of expertise
Is conscious of process and takes steps to protect the interests of SMR’s, employees and reputation
May contribute to SMR Projects
Skills, Knowledge and Experience
Person specification
Experience
Previous experience in a similar role
Understanding of commercial leases and the landlord and tenant relationship
Good understanding of service charge budgets and accounting principles
Management of in-house and supplier staff
Management of supplier relationships
Good health and safety and environmental knowledge
Good mechanical and electrical services knowledge
Excellent English language skills – both written and spoken
IT literate – MS Office at intermediate level and other relevant software (e.g. Datastation, Proactis, elogbooks) at a level to undertake the role satisfactorily
Experience of managing single-site environments
Experience of managing a single-site environment in excess of 200,000 square feet and/or service charge budgets in excess of £3m
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Please see our Benefits Booklet for more information.
