Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in diagnosing and troubleshooting operating systems and computer/server hardware or networking protocols.
- Experience with performing component-level repairs on IT equipment.
- Ability to lift/move 50lb (23kg) of equipment and to exert physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
- Must have the ability to work non-standard hours, including weekends, holidays and on shift-based schedule as required.
Preferred qualifications:
- Certification in online Google IT Support Professional Certificate program.
- 2 years of experience in diagnosing and troubleshooting operating systems and computer/server hardware or networking protocols.
- Experience in working within a data center or network operation center environment.
- Ability to collaborate and partner with teams to overcome tests.
- Ability to adapt to changes in a changing work environment.
About the job
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Deploy and operate new data center infrastructure across projects or functions.
- Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and apply the resources needed to resolve identified issues.
- Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
- Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
- Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions.
