Description
Jim Dandy Sewer & Plumbing has proudly served the Puget Sound area for over 115 years — and we’re still growing. We’re currently seeking an experienced Dispatcher to join our team. This is a rare opportunity to be part of a long-standing, reputable company with deep roots in the community.
Responsibilities Include:
- Receive and manage incoming service requests, including emergency calls, from customers
- Schedule service appointments for technicians based on availability, location, and skill set
- Optimize technician routes to minimize travel time and improve efficiency
- Confirm appointments with customers, providing estimated service times and ensuring they are prepared for the visit
- Notify customers of any delays, changes to schedules, or issues affecting their service
- Communicate with field technicians regarding the day’s schedule, job details, and any special instructions
- Monitor technician progress throughout the day to ensure jobs are completed on time & adjust schedules as needed
- Accurately record service call details, customer information, and technician dispatches in dispatch software
- Maintain organized records of completed jobs, including any follow-up work required
- Ensure all service tickets are properly documented, invoiced, and closed
Benefits Include:
- 100% paid insurance premiums on medical, dental, and vision
- 401k & Roth 401k plans with up to a 4% company match
- 100% paid long-term disability insurance
- Paid life insurance plan
- 1 Floating Holiday
- 6 Paid Holidays
- Sick pay
- Vacation pay
- Paid weekly
Requirements
- 2+ years dispatching experience or experience in an administrative role, preferably in a trades or construction environment
- Strong attention to detail
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Excellent customer services skills
- Proficient in Microsoft Office (Word, Excel, Outlook) and office equipment
- Familiarity with scheduling or field service software (e.g., ServiceTitan, Jobber, or similar) a plus
