Description
A FULL HOUSE OF TOTAL REWARDS
- Competitive Pay: Starting salary range of $77,837.23/year - $85,620.95/year, depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $112,085.62/annually max over time.
- Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
- Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
- Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
- Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.
PURPOSE
The Banquet Manager is responsible for overseeing the coordination, execution, and successful delivery of all Banquet Event Orders (BEOs), including both on-site events in our over 28,000 sq. ft ballroom and meeting space, F&B outlets, and off-site events. The Banquet Manager ensures high standards of service execution and maximizes guest satisfaction, working in close partnership with the Director of Sales and other cross functional teams.
SUPERVISORY SCOPE
ESSENTIAL DUTIES / RESPONSIBILITIES
- Event Coordination: Oversee the planning, organization, and execution of banquet and event functions in our over 28,000 sq. ft ballroom and meeting space, internal meeting space, F&B outlets, and off-site events. Ensure all logistical elements, such as room layouts, equipment, and staffing, are managed in alignment with Banquet Event Orders (BEOs) and guest expectations.
- Client Collaboration: Work closely with the Director of Sales and other cross functional teams to ensure that event requirements are accurately captured, communicated, and fulfilled. Provide service-related expertise to enhance event execution, focusing on the guest experience. Establish guest relationships to improve retention, while acting as the liaison between departments and the function host.
- BEO Management: Collaborate with the Director of Sales to ensure accurate creation, distribution, and updates of BEOs and Menus. Oversee the coordination of these details across departments, ensuring all involved are clear on event specifications and timelines.
- Team Leadership: Lead the banquet team during event execution, assigning tasks, supervising performance, and providing real-time guidance to ensure excellent service delivery.
- Budget Oversight: Manage banquet costs for staffing, supplies, and equipment, ensuring operations align with budgetary goals and assist in reviewing financial performance.
- Compliance Management: Ensure adherence to company policies on alcohol service, safety protocols, and cash handling, and oversee team training and compliance.
- Operational Improvements: Identify opportunities for operational enhancements by evaluating event processes, team performance, and resource management. Implement changes that increase efficiency and improve the overall guest experience.
- Vendor & Partner Relations: Work collaboratively with external vendors and internal departments (such as Entertainment, F&B, and EVS) to ensure timely delivery of goods and services. Maintain professional relationships to ensure seamless coordination and support during events.
- Guest Complaint Resolution: Act as the primary point of contact for resolving issues or complaints that arise during events. Utilize strong problem-solving and interpersonal skills to address guest concerns quickly and effectively, ensuring high levels of satisfaction.
- Sales Partnership Support: Collaborate with the Director of Sales by providing operational insight and feedback on event logistics. Assist in translating sales promises into successful event delivery, without taking on direct sales responsibilities.
Requirements
Education and Experience:
- Four (4) year degree in Hotel Management or Hospitality/Tourism/Hotel Management. Two (2) years of additional applicable experience may be considered in lieu of education.
- At least five (5) years of banquet service experience, with three (3) years leading others.
Skills and Abilities:
- Event Management & Leadership: Expertise in planning, organizing, and leading large-scale events, with a proven ability to manage and motivate teams to deliver high-quality service.
- Communication & Client Relations: Strong verbal and written communication skills, effective in coordinating with clients, staff, and departments, ensuring smooth event execution and elevated guest experiences.
- Problem-Solving & Customer Service: Skilled in resolving issues quickly and efficiently, with a focus on guest satisfaction and service excellence.
- Organizational Skills: Proficient in handling Banquet Event Orders and capable of managing multiple events simultaneously, ensuring all logistics are handled accurately and on time.
- Financial & Vendor Management: Experience in budget oversight, cost control, and maintaining relationships with vendors for seamless service delivery.
- Adaptability & Compliance: Flexible to work various schedules, including weekends and holidays, with a strong understanding of safety and compliance protocols.
PREFERRED
Education and Experience:
- Casino, Gaming, or Hospitality Experience: Familiarity with the casino, gaming, or hospitality industry, with a strong understanding of typical products, services, and customer demographics.
Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.
