MidFull TimeEN
Role Purpose: (Why This Role Exists):
The Commercial Operations Specialist is responsible for ensuring the accuracy, completeness, and compliance of
client documentation and Know Your Customer (KYC) information prior to submission to the Risk Department.
This role acts as a critical quality-control function, reviewing client details, validating supporting documents, and
confirming that all required checks are properly completed. By maintaining high standards of due diligence and
data integrity, the Commercial Operations Specialist helps streamline risk assessments, reduce processing delays,
and support informed decision-making across the business.
Success Definition (What Great Looks Like):
In the first 1–3 months, success means:
1-Develop a strong understanding of FlapKap’s products, client onboarding process, and KYC/documentation
requirements.
2-Independently review client documents and KYC files, ensuring accuracy, completeness, and compliance
before submission to the Risk Department.
3-Effectively identify, flag, and resolve missing or incorrect information through clear coordination with
commercial and internal stakeholders.
In the first 12 months, success means:
1-Consistently deliver high-quality, first-time-right client files that require minimal clarification or rework
from the Risk team.
2-Act as a reliable subject-matter resource for documentation and KYC quality within commercial operations.
3-Proactively identify process gaps or recurring issues and contribute to improvements that enhance
onboarding efficiency and compliance.
Core Responsibilities: (List 6–10 outcome-focused responsibilities):
1. Review and verify client documentation, including bank statements, Memorandum of
Association (MOA), trade licenses, and other financial or legal documents.
2. Ensure all submitted files are accurate, complete, and compliant with internal policies
and regulatory requirements.
3. Perform thorough KYC checks in line with company standards and compliance
guidelines.
4. Maintain, update, and manage client records using CRM systems and internal
operational tools.
5. Coordinate closely with internal stakeholders, including Sales, Operations, Credit,
Risk, and Finance teams, to ensure a smooth and efficient workflow.
6. Identify missing, incomplete, or inconsistent information and follow up promptly with
relevant parties to resolve issues.
7. Support the client onboarding and funding processes by ensuring documentation
meets required standards prior to approval.
8. Upon completion of verification, hand over validated documentation to the Finance
Operations (FinOps) team to finalize processing.
9. Prepare and generate client contracts following offer approval by the Credit team.
10. Initiate the e-signature process by issuing contracts through DocuSign and tracking
completion.
11. Verify checks received from clients to ensure correctness and alignment with approved
terms.
12. Contribute to the continuous improvement of documentation review and verification
processes to enhance efficiency and accuracy.
Requirements
Benefits
● Competitive Salaries
● Hybrid working environment
● Paid time off
● Healthcare coverage
● A highly collaborative team environment that will support your professional and personal growth
● A culture that promotes Work-Life balance and Wellbeing
● A culture of learning and innovation
