Duties and Responsibilities:
- Generate sales in existing customer accounts by identifying customer needs and upselling appropriate products and services to meet those needs.
- Meet and exceed sales quota using customer focused selling and objection handling.
- Call existing customers and utilize product knowledge to provide product recommendations appropriate for their needs.
- Respond to telephone inquiries regarding products and services; provide accurate information and recommendation to meet customer needs.
- Maintain product knowledge and stay current with all marketing promotions.
- Obtain all pertinent customer information and process all required documentation to maintain CRM accounts.
- Transfer all non-sales calls to the appropriate department.
- Stay current with competition by reviewing competition spreadsheet.
Job Required Qualification:
- 3 years of inbound and outbound sales experience in a high-volume environment required
- At least 6 Months to 1 year US Healthcare Background
- Must be results-driven, highly motivated, and have the ability to present product information with confidence
- Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers
- Demonstrated record of success exceeding sales targets
- Generate revenue conducting outbound calls and offering value-added auxiliary services to existing medical alert device subscribers for Fall Detection, Lockbox, Basic Protection Plan, Premium Protection Plan, 2nd Fall Detection and PHB for 2nd subscriber, Swap
- Technical Skills – Microsoft Office, CRM data entry, and computer proficiency with sales platforms
- Ability to plan, organize and establish priorities to meet goals and achieve results
- Ability to work in a fast-paced customer sensitive environment
- Driven, self-motivated and competitive
- Result-oriented with a “go-getter” personality
- Excellent rapport building telephone communication and negotiating skills
- Team player and able to work autonomously
- Exceptional follow-through skills
- Post-secondary education and/or equivalent related work experience
