EntryFull TimeEN
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 200 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
We are looking for a meticulous, driven and passionate customer service individual, who loves to help people, to be a Clinic Co-Ordinator in Audika Hearing clinic in Runaway Bay on part-time basis (2 days per week - Monday & Tuesday, 9am to 5pm)! If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.
This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.
You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.
Previous administration or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
Experience working with an older demographic, preferred
Strong interpersonal communication skills and empathy for clients to support their hearing journey
Higher School Certificate (HSC) or TAFE Qualification
Advanced computer literacy skills
Permanent Part-Time role in an established global organisation
Performance incentives
Supportive hearing care team
Professional development through clear career path and professional training
MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
Employee Assistance Program
Birthday and Christmas gifts
Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.
We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.
We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.
We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.
Recruitment process
Our recruitment process is designed to help you get to know us - and for us to learn more about you.
It includes four key steps:
We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.
#LI-KYIK #audika_Austra
