Associate EndPoint Engineer

Description

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Role Overview

As a Associate Endpoint Engineer, you will be responsible for supporting Datacom's technical infrastructure including corporate hardware and software as well as configuring corporate systems for the Datacom business. This role primarily performs support activities in our corporate production environment, including responsibility for infrastructure changes following formal change control process. You will also assist with Priority incidents and internal projects as opportunities present themselves. You will be keen to take the next step in your career. We're searching for people who exude common sense and professionalism, are team players, can work under pressure with minimum supervision and who can demonstrate exceptional problem-solving abilities and a passion for learning.

** * Note: This role requires 3 - 4 days Onsite reporting***

Role Responsibilities

The Associate Endpoint Engineer is responsible for (but not limited to):

• Installing, testing and maintaining end user software and hardware.
• Monitoring system performance for corporate platforms.
• Improving the performance of endpoint operating systems and hardware.
• Resolving end user issues and provide technical consultation to users in line with the established support model.
• Meeting SLAs for system availability, uptime and reliability.
• Managing queues and tickets within the relevant ticket management system and meeting ticket SLAs.
• Support and configuration of M365 applications and other end user compute applications and platforms.
• Create and action change requests conforming to ITIL4 best practices when required

Role responsibilities includes

Endpoint Provisioning

• Laptop rebuilds and reimaging
• Loaner laptop preparation and deployment
• New laptop “out‑of‑box” setup
• Hardware hash extraction
• Intune enrollment and registration

On‑Site Technical Support

• Meeting room setup and AV troubleshooting
• Physical hardware upgrades (e.g., RAM)
• Laptop hardware break‑fix support
• On‑site network issue support requiring ISP coordination
• Deployment and replacement of peripherals to new hires and existing staff

Hardware Asset Management

• Inventory tracking of laptops and peripherals
• Asset tagging and documentation
• Asset reconciliation with ITAM (future)
• Control of loaner and spare devices

Leaver Asset Management

• Collection of hardware from leavers
• Verification against asset records
• Documentation of asset condition and status
• Secure wipe, rebuild, redeploy, or decommission

Vendor & Warranty Management

• Warranty claims with Dell / HP
• Repair coordination and logistics
• Downtime reduction through proactive follow‑up

Office & Executive Support

• Technical setup for townhalls and office events
• Executive visit and leadership meeting support

Requirements

Knowledge

• Advanced Windows Desktop OS troubleshooting.
• Mobile Phone troubleshooting.
• M365 troubleshooting – Full Suite.
• Exchange Online – Advanced knowledge.
• Microsoft Intune.
• Microsoft Security/ Defender, MFA.
• Entra ID.
• Active Directory, DNS, DHCP.
• Remote access, VPN, LAN, Wireless.
• Meeting Room technologies e.g. AV equipment.
• Ability to work on problems of diverse scope.

Experience

• 5+ years of systems engineering experience.
• Proven experience supporting end users in an enterprise environment.
• ITIL4 change process.

Skills

• Analysis and problem-solving ability.
• Establishes and assures adherence to schedules, work plans, SLAs and performance requirements.
• Ability to communicate technical concepts and align them with business goals and objectives.

Benefits

Our office is at BGC Taguig and we have hybrid work setup(3X a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment