Customer Success Specialist - GolfNow

Company Description

VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.

As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.

VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.

Job Description

The Customer Success Specialist will assist the GolfNow Sales team in managing multiple existing accounts with the goal of maximizing client satisfaction, account retention, and the adoption of the GolfNow suite of products and services.

Job Duties

• Provide ongoing and effective communication of account status to manage customer expectations.
• Develop customer relationships that promote retention and alignment of client goals.
• Drive adoption of the 6 core products including Platform, Connect, Answers, Technology, Spotlight, and ClubBuy.
• Implement strategic business initiatives to expand the range of offerings for our customers.
• Working with Partners to support and help develop plans to operate their business daily.
• Review performance of distributions channels and recommend pricing and yield strategies to increase partners revenue.
• Ensure a positive, consistent customer experience and successful use of the direct-to-consumer platforms.
• Support cold calling initiatives in collaboration with the sales team to schedule meetings and secure new partners for the platform.
• Collaborate with various teams and offer additional support as needed, including the broader GolfNow Sales team, Activations, Connect team.

Basic Requirements

• 1+ years of relevant work experience.
• Exceptional interpersonal skills with excellent verbal and written communication skills.
• Organized and detail-oriented.
• Ability to establish and maintain a high level of team trust and confidence.
• Ability to deliver on the responsibilities of the role and responding to inquiries in a timely manner.

Qualifications

Desired Characteristics

• Bachelor’s Degree in advertising, marketing, business, or a related field preferred.
• Reliable with the ability to work in a professional office setting, remotely and independently without direct supervision in a demanding, fast paced, deadline driven environment.
• Demonstrated ability to adapt, learn new skill sets, and gain a thorough understanding of operational challenges.
• Exceptional time management and problem-solving skills.
• Self-motivated and curious.
• Strong team player.
• Ability to handle multiple projects simultaneously.
• E-Marketing Experience.
• Client Management Experience.
• Sales development and/or strategy experience a plus.
• Online distribution experience a plus.

Additional Requirements

• Willingness to work weekends with short notice.
• Must be willing to work in Orlando, FL.
• Hybrid: This position has been designated as hybrid, generally contributing from the Orlando, FL office a minimum of three days per week.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com.

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.