L2 IT Customer Support with German & English

Company Description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. 

What we'll achieve together:

• Provide user assistance in one or more technical areas by providing specific answers
• Perform, if necessary, an escalation to the appropriate competence team
• Connect remotely (by phone, email, etc.) and occasionally with the user
• Participate in the development of team skills
• Receive requests
• Qualify the request according to the terminology
• Process the request according to the procedures
• Provide answers adapted to the request and the needs of the user
• Follow up on files
• Participate in the ongoing training of the team
• Participate in the optimization of the service by being a force of proposal in the organization, on procedures and processes

Qualifications

This job is the right for you if:

• You are technically autonomous and work in close collaboration with the actors of the support chain (service desk, proximity and infra team). 
• You are a Workstation Engineer and will support the local technicians as Level 2. 
• You therefore have a good level of technical analysis, autonomy and ability to develop the skills of local technicians. 
• Spoken languages: Advanced German + Medium English 

You are comfortable with the following technologies:

• Workstation environment and its components (physical and virtual) 
• Windows 10 
• Windows Servers, 
• SCCM (master, packaging) 
• Office, OneDrive 
• SharePoint, 
• Active Directory, 
• Supervision / monitoring /automatisation 
• LAN/WAN Networks 
• Backup 
• Security elements (traffic flow, firewall, VPN) 
• ToIP CISCO (terminals) 

Additional Information

What we offer:

• Permanent contract
• Central building offices with an excellent view of the city, top facilities and equipment
• Competitive salary
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers
• Training opportunities
• Regina Maria medical package
• Extra vacation days
• Fruits on the house

What about choosing much more than a job? #AJobThatMakesSense

All our positions are open to both women and men and are, of course, open to people with disabilities.