Tarro
Manager, Business Operations and People Strategy
🇲🇾Kuala Lumpur, Kuala Lumpur, Malaysia3 days ago
MidFull TimeEN
Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.
We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.
Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.
To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!
We’re looking for a smart, systems-oriented operator to join our Business Operations team and help design how Tarro internally operates and scales. This role goes beyond traditional HR — spanning business operations, internal strategy translation, recruiting systems, communications, performance management, organizational design, and operating cadence.
In your first year, you’ll help improve recruiting and onboarding systems, support company-wide planning and OKRs, strengthen internal communication and documentation infrastructure, and work on cross-functional operational improvement initiatives. You’ll also help institutionalize scalable ways of working by translating ideas, decisions, and founder intuition into repeatable systems and operational mechanisms.
This is an ideal role for a former consultant, BizOps associate, People Ops generalist, program manager, or highly analytical operator who thrives in ambiguity, enjoys solving organizational problems, and wants to help build the internal operating system of a fast-growing company.
You will help improve and operationalize Tarro’s internal systems across recruiting, onboarding, communication, performance management, and execution tracking.
You will support company-wide planning and goal alignment initiatives, including OKRs, operating cadences, dashboards, and execution reviews.
You will help design scalable workflows, documentation systems, and operating frameworks that improve clarity, accountability, and execution speed.
You will diagnose organizational friction and help redesign processes, communication structures, and feedback loops to improve operational effectiveness.
You will help institutionalize how Tarro works by building systems that reduce single-point dependency and preserve organizational knowledge.
You will support cross-functional transformation projects involving internal tooling, process redesign, AI-enabled workflows, and operational improvements.
Improve recruiting and onboarding systems to create clearer hiring signals, faster decision-making, and stronger new hire integration.
Support the rollout and operationalization of company-wide planning and OKR frameworks to improve alignment and accountability across teams.
Build and maintain internal documentation and communication systems that improve institutional memory and reduce information fragmentation.
Design lightweight operational mechanisms for tracking performance, ownership, and execution health across teams.
Support the implementation of internal tools, dashboards, workflows, or AI-enabled systems that improve operational efficiency and reduce administrative overhead.
Partner with leadership on at least 1–2 cross-functional operational improvement initiatives focused on improving execution quality or organizational clarity.
You have up to 5 years of experience in business operations, strategy & transformation, consulting, or generalist operational roles.
You have experience working on cross-functional initiatives from problem definition through execution.
You are highly analytical and enjoy breaking down ambiguous organizational problems into structured frameworks and actionable solutions.
You can simplify complexity, communicate clearly, and create scalable systems, documentation, or workflows.
You have strong written and verbal communication skills and are comfortable working in async, high-context environments.
You are intellectually curious about how organizations function, scale, and make decisions.
You have a roll-up-your-sleeves mentality with current or prior experience operating in fast-paced, collaborative, and highly ambiguous environments.
You have experience in consulting, BizOps, internal strategy, transformation, or Chief-of-Staff-style roles.
You have worked with planning frameworks, OKRs, operational dashboards, or execution tracking systems.
You have built or maintained knowledge systems using tools such as Confluence, Notion, Airtable, or GPT-enabled workflows.
You have experience improving internal operations, communication systems, or organizational workflows in a startup or high-growth environment.
You have strong product-thinking instincts and enjoy designing systems that influence behavior and improve organizational leverage.
If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!
Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.
