Social Media Officer

 

You want to contribute to making a difference to others through your work. 

 

 

You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do. 

 

 

In this role, you'll:

Working as part of a team delivering timely, accurate customer communications through social media, you will support customers by providing clear travel information and managing engagement across approved social media channels.

This role will see you support the operational and strategic objectives of the Rail Operation Centre.You will liaise closely with the Sydney Trains Media team and internal stakeholders to manage sensitive or high priority issues, ensuring reputational considerations are addressed while maintaining consistent, customer focused messaging. You will also prepare regular and incident specific reporting, contributing insights on social media trends and customer feedback.

You will identify, prioritise and escalate customer feedback and emerging issues in a fast paced operational environment, supporting timely investigation and resolution by relevant business units. You will also monitor social media channels to capture positive customer feedback, ensuring it is acknowledged and shared appropriately to support continuous improvement and service outcomes.

 

For more information on this position and business unit, view the role description and information pack.

 

 

About you

Your strong communication, analytical and problem solving skills, formed across fast moving, operational and customer focused environments, will see you excel in delivering clear, timely and accurate social media communications, navigating service disruptions and prioritising customer needs to support positive customer outcomes. 

 

You’re recognised as a confident and adaptable communicator, skilled at creating, monitoring and refining social media content using insights and analytics, and experienced in working within dynamic, shift based operational settings where accuracy, responsiveness and customer focus are critical.

 

 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

 

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week. 

 

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network. 

 

 

Join us

 

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

 

Flexible work options may be available. Learn more via Flexible work options and policy  

 

Apply today 

 

Applications close 11:59 PM  Tuesday 19th May 2026

 

For more information about this role, please contact ALICE.ROCHE@TRANSPORT.NSW.GOV.AU.

 

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

 

Learn more about how to apply via Our recruitment process | Transport for NSW 

 

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