MidFull TimeEN
Are you someone who thrives in a fast-paced environment, thinks on their feet, and loves solving complex operational puzzles? As Business Operations Manager Benelux, you will be the operational backbone of our repair network. You are the go-to person for managing all transactional damages across the Benelux region, making sure repairs are followed up, issues are resolved quickly, and all parties remain satisfied.
This role combines hands-on operational execution with relationship management and project involvement. You will work closely with our Network Account Managers and support new propositions as they roll out.
What will you be doing?
You will be the central point of contact for all transactional damage management in the Benelux. Your day-to-day will include a mix of operational tasks, stakeholder communication, and project-based work:
Operational & administrative tasks
Handle inbound calls and manage customer enquiries
Resolve payment issues and monitor repair delays, including backorder delays
Monitor the Damage Repair quote status and the repair shop's repair tracker updates
Manage quality issues and follow up on escalations
Onboard new repair shops and chains, and create their accounts in our database
Conduct and follow up on repair shop visits across the Benelux
Manage Intercom communication and serve as backup for the broader Operations team
Relationship & project work
Build and maintain strong relationships from the back-end with repair shops
Support Network Account Managers in the field when needed
Educate users to properly use our different dashboards
Quickly adapt and switch between tasks as new initiatives are launched weekly
Who are we looking for:
You are a fast operator with 2 - 5 years of experience as a Fleet Manager, Account Manager, Customer Success, or similar roles: you act decisively and find solutions under pressure
You are fluent in Dutch and English; French is a strong plus, given the Benelux scope
You are administratively strong and have a sharp eye for detail
You are a natural relationship-builder who can hold your own in negotiations
You are comfortable making calls and being the voice of Fixico
You have experience in operations, account management, or a similar fast-paced role
You are proactive, structured, and able to juggle multiple priorities simultaneously
What do we offer:
A key role in a fast-scaling European tech company
Work with a young, driven, and international team
Open, flexible work environment in the heart of Amsterdam, overlooking the Rijksmuseum
Access to a fully equipped gym within our office building and e-bike rental (The Collection)
Daily freshly prepared lunch, plenty of snacks, and Friday drinks on our terrace
Plenty of responsibility and real room to grow
Are you self-motivating, flexible, ambitious, and social, and are you looking for a challenging and exciting opportunity?
Apply today and tell us why we should meet you!
