Global Business Solutions is the advertising sales and monetization team within TikTok. The team includes Client Solutions who are trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translates into long-term client partnerships and growth!
Client Solutions Managers are responsible for the day-to-day relationship and for ensuring the success of advertiser investment. As trusted partners, we proactively advise our clients of opportunities and solutions to exceed their expectations, securing future investment.
The Client Solutions Manager (CSM) on our Commerce team partners closely with the Brand Partnerships Manager (BPM) to deliver best-in-class client service and drive measurable business results. This role supports multiple lines of business within the Commerce portfolio and collaborates with cross-functional teams including Sales Operations, Product Solutions, Measurement, and Creative Solutions.
The CSM will manage and optimize complex campaigns using data and analytics to develop consultative solutions for clients. They will build and strengthen relationships with advertisers and agencies, focusing on revenue growth, advertiser education, and satisfaction. Success in this role requires a passion for client service, a strategic mindset, and the ability to navigate fast-paced, cross-functional environments with precision and accountability.
Key Responsibilities:
- Build and strengthen client and agency partnerships across global stakeholders to drive shared business goals and long-term growth.
- Partner with Brand Partnership Manager and Team Leads to develop strategic plans, manage campaigns end-to-end, and unlock incremental revenue opportunities.
- Co-lead campaign strategy and own execution, including planning, measurement solutions, reporting, and performance optimization to exceed KPIs.
- Serve as a trusted product consultant, educating partners on TikTok solutions, new features, and best practices.
- Ensure operational excellence, including inventory, presale pipeline, reporting accuracy, and timely issue resolution.
- Work cross-functionally with Product, Measurement, Creative, Solutions Engineering, and Operations teams to enhance performance and influence product adoption and innovation.
- Deliver actionable insights and strategic recommendations through QBRs and executive updates to drive continuous improvement and client impact.
