Venue Experiences Specialist

ABOUT THE ROLE    Join the Venue Experiences team as a Venue Experience Specialist. In this role you will assist the Venue Experiences Department with monitoring event execution, set-up and tear down of evening and weekend events across all Seattle Art Museum sites.  

ABOUT SAM 

As SAM heads into its second century, we are boldly reimagining what we can and should be. Our goal is to be a model for the future of museums - a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. Embracing new ways of engaging communities and seeking innovative partnerships - all while keeping art and community at the center of what we do. This ambitious effort represents a transformative shift and radically redefining how art museums operate. This is a pivotal moment for SAM, and we are seeking great talent to join us on our journey. Working at SAM is not just a job—it's a chance to be part of a vibrant, creative community.

 

RESPONSIBILITIES  

• Monitor event execution, set-up, and tear down of evening and weekend events
• Serve as a liaison between clients, museum staff, and vendors
• Ensure client and vendor compliance with Museum policies and regulations
• Uphold high standards of customer service and satisfaction
• Utilize all available resources to ensure a successful event
• Serve as Manager on Duty for venue experiences across all sites
• Supervise and direct the work of staff providing events services and support
• Monitors events for compliance with event service orders and museum policy

    WE ARE LOOKING FOR  Required Qualifications 

• High School diploma or equivalent combination of education and experience
• One year experience in event coordination or related experience
• Working knowledge of events, meeting planning, and catering
• Able to work independently and as part of a team
• Proficient in indirect supervision skills and comfortable making independent decisions
• Able to communicate effectively with colleagues, customers, clients
• Demonstrate respect in both positive and negative situations
• Strong capacity to communicate to large groups
• Attention to detail with strong multi-tasking
• Orientation towards providing superior customer service
• Reliable transportation is required
• Exercise sound, timely judgment and effective decision making in a dynamic environment
• Strong time management and problem-solving skills
• Exercise discretion in maintaining confidentiality of sensitive information
• Proficiency in Microsoft Office Suite and Zoom
• Ability to pass and maintain security background check clearance

    WORK CONDITIONS

• Work areas are primarily inside, in a climate-controlled environment with light background noise. Work during events may have higher noise levels. Workspaces may include outdoor areas in inclement weather.
• Approximately 100% of time is spent moving around the work area. Occasional extended periods of standing may be required.
• Clear and effective verbal and written communication in English with trustees and co-workers is necessary.
• Ability to effectively use a computer screen and interpret printed materials, memos and other appropriate paperwork.
• Ability to effectively and regularly operate a computer, keyboard, telephone, and other office productivity machinery, such as copy machines and printers, and ability to inspect, prepare and use paperwork, files, equipment, and supplies is necessary.
• Ability to transport up to twenty (20) pounds of equipment and supplies.

    FLSA Status: On Call, Non-Exempt Work Location: SAM Downtown, SAAM Volunteer Park, and Olympic Sculpture Park Work Schedule: This schedule for this role is varied and reflective of client activity. The needs of the role will require evening and weekend work as assigned.   

BENEFITS

As a non-exempt employee at SAM, you will be eligible for paid sick time accrued at a rate of 0.0385 per hour worked, and fringe benefits including two guest passes to SAM, access to fitness facility, access to our Employee Assistance Fund (EAP), Tier III AAM membership, discounts for SAM memberships, SAM Shop, and MARKET, and access to member rates for ticketed events at SAM. 

  ACCOMODATION    The Seattle Art Museum will consider reasonable accommodations for employees with disabilities to perform the essential functions/duties of this position. If you would like to request a reasonable accommodation to best enable your success in the role, please discuss this possibility with a member of our HR team at hr@seattleartmuseum.org. 

SAM is proud to be an equal opportunity employer and we are committed to fostering a respectful, inclusive, and welcoming workplace for all employees and volunteers. Guided by our mission to connect art to life and engage diverse communities, we strive to create a sense of belonging for all of the communities we serve. All qualified candidates will receive consideration for employment without regard to race, national origin, marital status, sexual orientation, gender identity, disability, military status, or any other protected characteristic

Not sure you check every box? Research shows that candidates from underrepresented backgrounds often only apply if they meet 100% of the criteria. If you believe you could excel in this role, we encourage you to apply!