Job Role...
Responsible for maintaining the Company standards of quality, maintenance, cleanliness and tidiness in both member and service area. To also create a safe, comfortable and friendly working environment to enable the team to deliver an outstanding overall level of service.
Main Duties...
- To ensure that grooming standards are maintained by the team whilst personally presenting a professional image.
- To ensure all signing-in and out procedures are being performed accurately.
- To receive and conduct daily briefings in order to provide up to date information.
- To maintain confidentiality in regards to all guests’ and employees’ matters at all times.
- To perform all duties relating to the opening and closing of the housekeeping department, ensuring an efficient and proactive service for our members and colleagues.
- To perform all daily duties to ensure that both member and service areas are checked and maintained to the standard required.
- To assist the Housekeeping Managers in implementing and maintaining SOPs throughout the department, working closely with the Housekeeping agency.
- To identify and report any training and development needs among the team.
- To record and store all lost property items accurately and according to the SOP.
- To ensure that any malfunctioning equipment and maintenance problems are handled and recorded with the Housekeeping Co-ordinator.
- To ensure that all equipment and cleaning supplies are utilised in accordance with COSHH to ensure employee safety
- To organise service areas and pantries, ensuring the replenishing of member amenities.
- To work with Housekeeping Co-ordinator in maintaining an inventory of stock levels for cleaning supplies, linen, crockery etc.
- To encourage and support the Room Attendants provided by the Housekeeping agency team in order to establish member requirements/preferences, recording them and to provide service accordingly.
- To supervise Room Attendants and House Portersin the daily operation.
- To check and release out of order, vacant, occupied and departure rooms.
- To prepare arrival rooms according to amenity codes and guest preferences.
- To liaise with Reception and Housekeeping Co-ordinator to prioritise room cleaning.
- To follow up on members waiting for room and possible allocation changes in order to ensure complete guest satisfaction.
- To take ownership and look after the pantries on a daily basis.
- To effectively record and follow up all changes in room layout and supervise furniture movement and storage.
- To ensure all Mini bar and guest amenities items are within expiry dates.
- To handle any member requests such as extra beds etc. according to SOP.
- To be fully responsible of the standard of cleanliness and hygiene in all guest rooms and public areas.
- To be familiar with the in keeping of the Health & Safety standards according to company procedures.
- To perform a room move according to standards & procedures.
Experience Required...
- Strong organisational and time management skills
- Excellent communication and interpersonal
- Attention to detail
- Previous supervisory experience essential
- Familiar with Hotel systems
- Health & Safety knowledge
