CPM Coordinator

Customer Relationship Management

• Implement and monitor customer contact plans to enhance engagement and retention.

• Manage CRM campaigns and ensure accurate execution and tracking within the system.

• Maintain updated, high-quality CRM data and perform regular data cleansing.

• Handle customer complaints efficiently and ensure timely, professional resolution.

Marketing Outreach and Events

• Execute marketing outreach events as per the approved plan.

• Participate in events, collect customer data, and measure ROI for each event.

• Propose and implement PR and media events to support brand visibility.

• Ensure all marketing activations reflect the brand’s image and objectives.

Market Research and Competitor Analysis

• Conduct monthly surveys on competitors’ marketing activities across various media channels (newspapers, radio, outdoor, digital).

• Perform product and pricing analysis to support market positioning and strategy.

• Gather and analyze market data to identify trends and opportunities.

• Provide insights and recommendations to management based on research findings.

Campaign Planning and Execution

• Create marketing campaigns on the CRM system and ensure proper implementation.

• Coordinate with internal departments to align campaign objectives and deliverables.

• Monitor campaign performance metrics and suggest improvement actions.

• Prepare regular progress dashboards and campaign performance reports.

Reporting and Performance Tracking

• Prepare monthly marketing activity reports including outreach, campaigns, and competitor research.

• Track ROI for marketing events and digital initiatives.

• Support the marketing manager with analytical insights to guide future planning.

• Ensure timely submission of all marketing reports and dashboards.

Requirements

Education

• Bachelor’s degree in Marketing, Business Administration, or related field.

Experience

• 0–1 years of experience in CRM, marketing coordination, or product marketing.

• Previous experience in the automotive or retail industry is an advantage.

Technical Skills

• Strong knowledge of CRM systems and marketing automation tools.

• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook).

• Understanding of market research methods and data analysis.

Management & Coordination Skills

• Strong organizational and project management abilities.
• Ability to manage multiple marketing activities simultaneously.

• Detail-oriented with strong follow-up skills.

Personal & Interpersonal Skills

• Excellent communication and presentation abilities.

• Customer-focused mindset with problem-solving attitude.

• Proactive, self-motivated, and able to work under pressure. ​

Benefits

Why Join SMG?

Legacy, Leadership & Vision

• Join a pioneering organization with over five decades of excellence in Egypt’s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, and the most reliable and business partners of automotive garage tools and equipment.
• Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.

Meaningful & Impactful Work

• Contribute to a company that isn’t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt.
• From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.

Growth & Development

• SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you’ll gain access to tools and knowledge that help you thrive as a leader.
• Whether you’re optimizing operations or leading financial strategy, your contribution will drive real results. People-First Culture
• Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels—including 24/7 access to HR support—because we believe that progress begins with honest conversation.

Competitive Rewards & Benefits

Enjoy a comprehensive compensation package designed to support you and your family, including:

• Medical, social, and life insurance
• Pension plan
• Annual salary review and profit-sharing program
• Exclusive discounts on service, spare parts, and branded items
• Fully paid training program