Important Notes
This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.
Submitted resumes must be in English to be considered.
About Us
Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.
About the Role
As our Corporate Housing Account Manager, you'll be the bridge between Landing and our top corporate clients — ensuring every reservation is flawless and every client feels like a VIP. If you are detail-oriented, proactive, and passionate about building professional relationships, this is the role for you.
This role demands a hands-on approach, a detail-oriented mindset, and a commitment to client satisfaction. Your ability to balance relationship management with operational precision will directly impact the success of our clients and Landing.
What You'll Do
- Own the reservation process end-to-end with 100% accuracy.
- Build strong client relationships through clear, candid communication and solutions tailored to their needs.
- Conduct regular audits of reservations and processes to identify and eliminate preventable errors, driving operational excellence.
- Collaborate with internal teams — including Sales, Field Operations, and property partners — to resolve issues and optimize the client experience.
- Embrace a customer-first mindset, ensuring every interaction reflects Landing's commitment to exceptional value.
- Monitor bid boards and ensure all bids are submitted within the required timeframe.
What You'll Need
- English proficiency: Fluent (B2-C1)
- Ability to work from our Polanco office — a collaborative, fast-moving environment.
- 1+ year of experience in Account Management or Corporate Customer Service (B2B).
- Proven track record of ensuring accuracy, building client trust, and delivering outstanding service.
- Strong attention to detail and organizational skills, with the ability to manage multiple accounts simultaneously.
- Exceptional problem-solving abilities and a proactive approach to challenges.
- Outstanding interpersonal and communication skills — capable of building authentic relationships with clients and internal teams.
- Commitment to doing more with less while maintaining high-quality service.
Compensation & Benefits
- Salary: $18,000 MXN gross per month + BIDS.
- Grocery vouchers: $1,500 MXN net per month
- Vacation: 12 days per year (available after 90 days of employment)
- Paid time off (PTO): 40 hours per year (available after 30 days of employment)
- Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage
- Parking: On-site parking for bikes, motorcycles, and cars
- Travel benefit: $750 USD annually in Landing Stays
