Job Description

To provide analytical, administrative, and risk management support to the Account Executive by overseeing a portfolio of clients. This includes managing the credit application process, maintaining the integrity of credit data, and conducting ongoing assessments of credit facilities to evaluate and mitigate risk, thereby supporting the broader client relationship strategy.

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Sales and Service (Cape Metro), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure:

• Achieve net profit growth for the business.

• Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained.

• Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.

• Manage existing clients and grow portfolio through making contact and generating leads.

• Manage sales lead pipeline and enter all qualified leads into the pipeline and maintain.

• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.

• Inform and educate customers on products to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.

• Accurately administer, plan for and complete activities within area of work in an efficient, effective and timeous manner.

• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.

• Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.

• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.

• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.

• Create own development plan and review plan with team leader or manager.

• Understand which competencies and skills are required to be mastered to ensure personal development and performance.

You will be an ideal candidate if you:

• Have a Relevant Degree or Bachelor of Commerce

• 3 – 4 year’s relevant relationship experience.

• 4 years in the financial / banking sector.

You will have access to:

• Opportunities to network and collaborate

• A challenging working environment

• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious

• Sales driven

• Thrive in a collaborative environment

• Client-centric

Apply now if you are interested in taking the next step. We look forward to engaging with you!

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

22/05/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.