Patient Services Officer | Call Centre Bookings

About us

SKG Radiology is proudly West Australian and the official supplier of choice for WA’s elite sporting teams; West Coast Eagles, Fremantle Dockers, Perth Wildcats, WACA, Perth Scorchers, Western Force, WA Football, West Australian Ballet, West Coast Fever, AFL Women’s, Perth Lynx, Perth Heat and a number of local football clubs. Established in 1981, SKG Radiology is recognised for its excellence in providing consistent patient care and a wide range of professional services from X-ray to Ultrasound, low-dose CT scans, Interventional Radiology, MRI, EOS Weight Bearing Imaging, Nuclear Medicine & Theranostics. Along with being a part of the Sonic Healthcare Australia Radiology network, our world-leading technology joined with the expertise of our talented staff ensures that SKG Radiology remains at the forefront of diagnostic imaging innovation. 

About the role

Our Patient Services team is responsible for liaising with medical specialists, GPs, patients and members of the general public; assisting with everything from general enquiries to the co-ordination of bookings over the telephone and via email. 

In the role of Patient Services Officer you will be the first point of contact for people choosing our company and therefore can make or break our reputation hence a welcoming, professional and accurate approach is key.

Our Patient Services office is now located in the suburb of Innaloo within the complex that houses Westfield Innaloo Shopping Centre, Bunnings, Chemist Warehouse etc. Convenient car parking and public transport options are available on site.

This key department of our business is growing and we have multiple new positions available to support this expansion.

To be considered for this position, we expect you to have:

• An understanding that all communication is via the telephone & email with no face to face customer interaction
• Experience within or at a minimum, an interest in, the health and medical field
• A consistent Patients First focus
• Exceptional customer service skills
• A polite phone manner
• A high degree of computer literacy
• A keen attention to detail
• A warm approach with the ability to converse with people from diverse social and cultural backgrounds

This is a full time position working a 37.5 hour week.

Due to the nature of the position, flexibility is key as shift start and finish times will be variable and include weekend shifts. Currently the department operates between 07.45am and 5.15pm and hence 7.5hr shifts are worked within these hours. Shifts are rotated amongst the team so that everyone can enjoy a variety of working hours.

Working with SKG Radiology

At SKG, we are dedicated to being an employer of choice by promoting a positive and caring work environment for our employees. We provide:

• Discounted fees on SKG services for staff and family members
• Job stability with SKG currently in its 45th year!
• Ability to accrue Time off in Lieu
• Paid parental leave policy
• Commitment to your health and well-being, providing access to an Employee Assistance Program
• Access to a discounted rate with 2 prominent corporate health funds
• Access to discounted gym membership via Fitness Passport
• FLARE employee benefits & discounts program including novated leasing
• Rewards and Recognition program

Interested?

If you are then so are we!

Please follow the prompts to apply via our recruitment platform HumanForce Talent available via our company website.

Applications close Sunday 31 May 2026 however due to the need to commence filling these vacancies immediately, the recruitment process of screening applications and arranging interviews may commence before the closing date so please don’t delay your submission.